Post Conference Master-Class
Post Conference Master-Class | 9am – 5pm
Achieving Healthcare Excellence through Measuring & Managing Organizational Performance
- Planning and evaluating programs in the era of evidence-based medicine and patientcentred care
- Staff and patient issues where program interventions are complex, and the role of systems approaches
- Understanding and revising organizational goals and translating them to KPI's for effective performance measurement
- What indicators are measured? Why are they measured? How are they analyzed and used?
- Case examples derived from situations faced by hospitals
Rod O'Connor, Executive Director, Rod O'Connor & Associates Pty Ltd & Conjoint
Associate Professor, School of Public Health & Community Medicine, University of NSW, Australia
Rod O'Connor is Director of ROA (Rod OíConnor and Associates Pty Ltd), a company consulting in health service improvement and development, and Associate Professor (Conjoint) at the School of Public Health and Community Medicine, University of New South Wales, Sydney. Rod has a PhD in cognitive science (Monash University) followed by training in health economics (Monash University & University of Melbourne), health outcomes measurement (Harvard School of Public Health), and modern measurement methods (University of Illinois at Chicago).
Rod O'Connor & Associates have completed over 80 projects in health and human service planning, development and evaluation, including projects funded by the World Bank, the World Health Organization, the Asian Development Bank, the Malaysian Ministry of Health, the Australian Commonwealth Department of Health and Family Services, GlaxoSmithKline, Roche, Servier, the New South Wales Department of Health, and the Australian Bureau of Statistics, among others. To guide program development, outcome measures have been developed/ assessed in areas such as disability assessment (the Disability Support Pension for DSS Australia), Aboriginal health infrastructure funding (ATSIC and the Commonwealth of Australia), medication compliance (GSK), home-carer burden (SA domiciliary care), cancer (Canteen), and rural hospitals (HLSP/World Bank/ P.R.China Foreign Loan Office).
Rod O'Connor has been Technical Adviser on the evaluation and improvement of rural healthcare services for The World Bank, HLSP HVIII project in P.R. China (2006/2007), invited referee for the U.K. National Co-ordinating Centre for Research Capacity Development (2004), invited rapporteur on Quality of Life Measurement for the UK Economic & Social Research Council (2003, 2004), and Consultant in Health Outcomes Research (2001) and Situational Analysis for Policy (2002) for the World Health Organization.
Rod also conducts training workshops, including workshops organized by the Australian College of Health Service Executives (ACHSE), including “Health program planning and evaluation in the era of evidence-based medicine and client-centred care”, “Measuring patient-centred outcomes: quality of life, health status, and patient satisfaction”, “Designing Valid Questionnaires”, “Improving decision making”, and “A suite of methods for increasing health care cost-effectiveness”.
In 2004 he published “Measuring Quality of Life in Health” (Elsevier/ Churchill Livingstone, Edinburgh 2004), and is currently writing a book on decision making in healthcare.
For further information see www.RodOConnorAssoc.com
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