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Workshop B - Thursday 23 April 2009
How to increase gift card sales to be more than 10% of your turnover.
Facing growing uncertainty in the financial markets and reduced consumer spending, retailers need strategies that will help enhance customer loyalty. Prepaid cards presents an opportunity for retailers as during a recession or economy slow down, prepaid cards can literally be life savers!
Customers want value. They want value-for-money. And what better way than to offer them ‘value’ than in the form of enhanced ‘savings’ in the prepaid cards that they can use in almost all facets of their life? Whether it is for grocery shopping, a nice dinner or paying for petrol at the local gas station, the opportunities and possibilities are limitless!
This masterclass will provide you with the latest industry know how on best practice tips for implementing and managing a profitable multi-channel gift card program, using best practice examples from around the world.
Whether you are new to gift cards or would like to achieve more growth on your existing programme, you will gain invaluable insight into the practical measures required to stay ahead in a growing market.
Led by: Giftex Prepay
Agenda:
09.00 Registration and coffee
09.30 Review of the gift card market part A
- Adoption of gift cards – a global phenomenon
- The consumer case – why consumers are so satisfied
- The commercial case for retailers – why businesses are so satisfied
11.00 Morning refreshments and networking
11.30 Review of the gift card market part B
- Distribution channels – reaching new consumers
- Industry trends in Asia Pacific – opportunities and threats for retailers
- Examples of successful case studies
13.00 Networking lunch
14.00 Top 15 tips to gift card success
- Strategies for success
- What to do and what to avoid when developing your gift card program
- Using gift cards to build customer loyalty
15. 30 Afternoon refreshments
16.00 Assessing a gift voucher or card programme and making improvements
- Using giftex prepay’s proven best practice diagnostic model
- Key decisions to make prior to launch
- Questions and Answer Session
17.30 Close of masterclass
About your workshop leader
Tony Craddock
Chief Executive Officer, Founder
Giftex Prepay, UK
Tony Craddock is the CEO and Founder of Giftex Prepay, the world’s only independent provider of intelligence in gift and prepay cards.
Tony holds a Management Science Degree from UMIST, UK, and is known for helping companies across Europe to make more money from customers. These have included banks, mobile telcos, pre-paid card distributors, media companies and retailers.
Tony's experience has embraced customer magazines, direct marketing, customer loyalty, and customer relationship management. Giftex Prepay is his fifth business.
Tony has had over five years of experience in the gift and prepay industry. He is chairman of the judges of the Prepaid Awards. He is also Global Chairman of the Giftex Prepay Network, an organisation that enhances its Members’ performance in prepaid through intelligence, connections and guidance.
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