A: The available formats depend upon the formats that are offered by the content provider. Currently, The Infoshop offers publications in PDF, HTML, Plaintext, as well as hardcopy.

A: Due to the nature of information products and the ease with which their value can be transferred, many of The Infoshop's client content providers will not accept returns under any circumstances. The Infoshop will do their utmost to accommodate return requests and each must be handled on a case-by-case basis. For further information regarding the process and conditions of returns please see our policies page.

A: Delivery times vary depending upon availability and the location of the supplier in relation to the end-user. Many of our products are available for web access or delivery via e-mail. In these cases customers can expect delivery within 24 hours from the time of the order. In slower cases, hardcopy delivery is made via international courier, which generally takes no longer than 3-4 business days.

A: The Infoshop accepts payment in either U.S. dollars, Japanese yen, Won and NT$ via check, bank transfer, or credit card. Euro invoices are available upon request.

Checks are to be sent to:
The Infoshop
195 Farmington Avenue, Suite 208 Farmington, CT 06032 USA

For bank transfers, please contact our offices for bank and routing information.

A: Established The Infoshop customers receive special priority treatment. In general, first time customers without established The Infoshop accounts will be expected to either prepay for their first order or provide a credit card for guarantee until payment can be made by other means. After the first order, and an active The Infoshop account has been established, The Infoshop customers can expect immediate delivery. In addition, our corporate account customers have the added benefit of periodic billing (monthly or quarterly) allowing them to further streamline payment processes.

A: Due to the nature of information products and the ease with which their value can be transferred, many of The Infoshop's client content providers will not accept returns under any circumstances. The Infoshop will do their utmost to accommodate return requests and each must be handled on a case-by-case basis. For further information regarding the process and conditions of returns please see our policies page.