U.S. Wholesale Long Distance: Carrier Report Card 2007 - 2011

Table of Contents

Preface

I. Executive Summary

II. Overview of U.S. Wholesale Industry

• A. History of the Wholesale Industry
• B. Wholesale Market Sizing and Projections
• C. Wholesale Industry Influencing Factors
  • 1. Pricing
  • 2. Substitution
  • 3. Consolidation/Partnerships
  • 4. Regulation
  • 5. Demand Growth
  • 6. Capacity

III. Wholesale Customer Respondent Priorities & Characteristics

• A. Portrait of the Respondents
• B. Relationship Duration
• C. Spending Allocation
• D. Customer Priorities

IV. Wholesale Carrier Descriptions & Product Offerings

• A. AT&T
• B. Global Crossing
• C. Level 3
• D. Qwest
• E. Sprint
• F. Verizon
• G. XO Communications

V. Categorical Analysis of Carriers by Their Customers

• A. Satisfaction by Customer Type
• B. Overall Comparative Analysis
• C. Comparative Analysis of Operational Categories
  • 1. Brand Reputation
  • 2. Sales Representatives
  • 3. Network
  • 4. Provisioning
  • 5. Customer Service
  • 6. Customer Interface
  • 7. Billing
• D. Comparative Analysis of Products
• E. Historical Product Scores

VI. Summary of Categorical Scores By Carrier

• A. AT&T
• B. Global Crossing
• C. Level 3
• D. Qwest
• E. Sprint
• F. Verizon
• G. XO Communications

VIII. Conclusions and Implications for the Wholesale Industry

Appendix: Other Carriers