2007 Wholesale Metro Carrier Report Card: Business and Wholesale

I. Executive Summary

II. Methodology

III. Overview of the U.S. Local Exchange Carrier Industry

• Market Sizing and Share

IV. Defining Metro Market Components: Carriers, Geography, Offerings& - Market Catalysts

• Discussion of Metro Product Offerings
• Discussion of Catalysts in Metro Markets

V. The Players: Metro Carrier Case Studies

• AT&T (SBC, BellSouth)
• CenturyTel(LightCore)
• Cogent
• Comcast
• Cox
• Embarq
• Fibertech Networks
• FPL FiberNet
• Level 3(Telcove, ICG, Looking Glass, Progress)
• McLeod (Mpower)
• RCN (Neon/Globix)
• One Communications (Choice
• One, CTC, Conversent)
• PAETEC (USLec, McLeod)
• Qwest (OnFiber)
• Time Warner Telecom
• Verizon
• Windstream
• XO Communications

VI. Respondent Portrait

• Respondent overview
• Discussion of wholesale respondent characteristics

VII. Customer Metro Purchase Criteria:

• Overview of Preferences
  • Overall
  • By Vertical

VIII. Categorical Analysis of Operations Ratings: Brand, Sales Reps, Provisioning, Network Performance, Service Level Agreements (SLAs) Customer Service, Billing

• ILEC/RBOC
• CLEC
• Metro/Fiber-based and MSO

IX. Product Ratings: Local Voice, Integrated Access, VoIP, Hosted VoIP, Low Local Private Line, High Local Private Line, IP VPN, IP MPLS, DIA, Ethernet, SONET, Metro Wavelengths, Dark Fiber

X. Mean Operations and Product Ratings by Respondent Vertical

XI. Conclusion

XII. Glossary of Terms

V. Respondent Portrait 118

• Respondent overview 119-123
• Discussion of wholesale respondent characteristics 125-135