Table of Contents
I. Executive Summary
II. Methodology
III. Overview of the U.S. Local Exchange Carrier Industry
IV. Defining Metro Market Components: Carriers, Geography, Offerings& - Market Catalysts
- Discussion of Metro Product Offerings
- Discussion of Catalysts in Metro Markets
V. The Players: Metro Carrier Case Studies
- AT&T (SBC, BellSouth)
- CenturyTel(LightCore)
- Cogent
- Comcast
- Cox
- Embarq
- Fibertech Networks
- FPL FiberNet
- Level 3(Telcove, ICG, Looking Glass, Progress)
- McLeod (Mpower)
- RCN (Neon/Globix)
- One Communications (Choice
- One, CTC, Conversent)
- PAETEC (USLec, McLeod)
- Qwest (OnFiber)
- Time Warner Telecom
- Verizon
- Windstream
- XO Communications
VI. Respondent Portrait
- Respondent overview
- Discussion of wholesale respondent characteristics
VII. Customer Metro Purchase Criteria:
VIII. Categorical Analysis of Operations Ratings: Brand, Sales Reps, Provisioning, Network Performance, Service Level Agreements (SLAs) Customer Service, Billing
- ILEC/RBOC
- CLEC
- Metro/Fiber-based and MSO
IX. Product Ratings: Local Voice, Integrated Access, VoIP, Hosted VoIP, Low
Local Private Line, High Local Private Line, IP VPN, IP MPLS, DIA, Ethernet,
SONET, Metro Wavelengths, Dark Fiber
X. Mean Operations and Product Ratings by Respondent Vertical
XI. Conclusion
XII. Glossary of Terms
V. Respondent Portrait 118
- Respondent overview 119-123
- Discussion of wholesale respondent characteristics 125-135
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