2007 Retail Metro Carrier Report Card: Business and Wholesale

I. Executive Summary

II. Overview of the U.S. Local Exchange Carrier Industry

• Market Sizing and Share

III. Defining Metro Market Components: Carriers, Geography, Offerings& Market Catalysts

• Discussion of Metro Product Offerings
• Discussion of Catalysts in Metro Markets

IV. The Players: Metro Carrier Case Studies

• AT&T (SBC, BellSouth)
• CenturyTel(LightCore)
• Cogent
• Comcast
• Cox
• Embarq
• Fibertech Networks
• FPL FiberNet
• Level 3(Telcove, ICG, Looking Glass, Progress)
• McLeod (Mpower)
• RCN (Neon/Globix)
• One Communications (Choice
• One, CTC, Conversent)
• PAETEC (USLec, McLeod)
• Qwest (OnFiber)
• Time Warner Telecom
• Verizon
• Windstream
• XO Communications

V. Respondent Portrait

• Respondent overview
• Discussion of enterprise respondent characteristics

VI. Customer Metro Purchase Criteria:

• Overview of Preferences
  • Overall
  • By Vertical

VII. Categorical Analysis of Operations Ratings: Brand, Sales Reps, Provisioning, Network Performance, Service Level Agreements (SLAs) Customer Service, Billing

• ILEC/RBOC
• CLEC
• Metro/Fiber-based and MSO

VIII. Product Ratings: Local Voice, Integrated Access, VoIP, Hosted VoIP, Low Local Private Line, High Local Private Line, IP VPN, IP MPLS, DIA, Ethernet, SONET, Metro Wavelengths, Dark Fiber

IX. Mean Operations and Product Ratings by Respondent Vertical

X. Conclusion

XI. Glossary of Terms