Table of Contents
- Outline
- Summary of Findings
- Software-as-a-service (SaaS) - Hosted Delivery Model
- U.S. SMB SaaS Spending Growth
- SaaS Investment Drivers
- SaaS - Second Largest Software Budget Item
- U.S. SMB SaaS Adoption Accelerating
- Narrow Point Solutions - Highest Market Acceptance
- Shift to SaaS Within Mature Application Categories
- Business Process Transformation Applications Experiencing Double-Digit
Growth
- Projected Increases in SMBs' SaaS Budgets Suggest Reasonable ROI
- Converting SMB Market Demand for SaaS Could Drive Net New Adoption
- Cross-industry Strategy that Addresses Specific Workflows
- Key Success Factors for PSOs
- IP-intensive SMBs Need Solutions that Streamline Discovery Processes and
Protect/Market Assets
- Manufacturing and Inventory-Intensive Businesses Require Highly Efficient
Processes
- Industry Shift to Hosted Applications Part of Broader Movement Towards
Managed Services
- SMBs have Integrated Wide Array of Managed Services
- Spending on Managed Services Set to Exceed $60 Billion by 2014
- Strengthening the Case for Managed Services
- Commitment to SaaS and Managed Services Strong Within Channels
- ISVs Best Route to Market for SaaS Vendors and Solutions Providers
- SaaS Channel Partners Less Vested than Peers in Commoditized Hardware
- Channel Play Around Managed Services
- MSPs Better Positioned to Provide Advanced IT Hardware and Services Support
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