2009 State of the India SMB Market Q-Pulse Wave 3 - Is the Downturn Over? SMBs Poised for Rebound-QP3,2009 Results and Outlook for QP4,2009

Table of Contents

• Executive Summary
• Objectives, Scope and Methodology
• India SMB Q-Pulse Survey Process
• India SMB Weighting Factors by Employee Size and Sampling
• Pool by Type of Business
• Economic Impact on SMBs/Business Actions
• India SMB Perceptions & Reactions to the Downturn
• India SMB Perceptions & Reactions to the Downturn by Vertical
• India SBs Weathering the Storm
• India MBs Weathering the Storm
• India SMBs Weathering the Storm by Vertical
• India SMBs Cost Cutting Plans Next 3-6 Months
• India SMBs Cost Cutting Actions Next 3-6 Months by Vertical
• India SMBs Gauging the Government Response to the Economic Crises
• India SMBs Awareness of Economic Stimulus Programs
• India SMBs Government Response to Economic Crises and Awareness of Economic Stimulus Programs
• India SMB Actions Being Considered to Increase Revenues
• India SMB Actions Being Considered to Increase Revenues by Vertical
• ICT Adoption/Strategic Importance Mindset
• AMI' s Three Waves of Adoption
• India SMB: ICT Penetration & Adoption Process
• India SMB Importance of Strategic IT Issues
• Current Usage and Future Purchase Plans
• Current and Future Purchase Plans Summary
• India SMB IT Product/Services Purchases: Last 3 Months
• India SB IT Products Intentions vs. Purchases: Quarter-over-Quarter Predictability Tool
• India MB IT Products Intentions vs. Purchases: Quarter-over-Quarter Predictability Tool
• India SMB IT Product Unit Purchases: Last 3 Months
• India SMB Outsourced IT Services Usage
• India SMB IT Buying: Type of Software Purchased in Last 3 Months
• India SMB IT Purchase Plans in Next 3 Months
• India SMB IT Product Unit Purchases: Next 3 Months
• India SMB Planned Usage of Outsourced IT Services
• India SMB IT Spending: Type of Software Planned for Purchase in Next 3 Months
• India SMBs Planned Windows 7 Operating System Overview
• India SMB Operating Systems Usage
• India SMB - Interest in Types of SaaS and ITaaS
• India SMB Software-as-a-Service (SaaS) Applications Overview
• India SMB Managed Services Usage
• India SMB Printing Overview
• Market Opportunity Assessment/Total Addressable Market
• Total ICT Spending Summary
• India SMB IT Products/Services Purchasing: Current and Planned
• India SMB Total ICT Market Quarterly Spending
• India SMB Quarterly Spending Shifts: SB vs. MB
• India SMB Total Market ICT Spending by Category
• India SMB Average ICT Spending by Product: Last 3 Months
• India SMB Average ICT Spending by Product: Next 3 Months
• Media Usage and Future Investments
• India SMBs Social Media and Search Engine Usage
• India SB Focus of Significant Technology Investments
• India MB Focus of Significant Technology Investments
• Competitive Landscape
• India SMB: Computing Products Competitive Landscape -
• Current Brand Ownership
• India SMB: Networking, Security, Storage and Telecom Products Competitive Landscape - Current Brand Ownership
• India SMB: Computing Products Competitive Landscape -
• Future Brands Being Considered
• India SMB: Networking, Security, Storage and Telecom Products Competitive Landscape - Future Brands Being Considered
• Routes-To-Market & Channel Partner Perspective
• India SMB Channel Utilization: Percent of SMBs Utilizing Channels for Recent IT Purchases
• India SMB Channel Utilization: Outsourced IT Services Providers
• Appendix
• India SMB Sample Breakout by Employee Size and Vertical Industries
• India SMB Universe Firmographics: Market Sizing by Employee Size, Vertical Industries, Annual Revenues and # of PCs
• India SB Firmographic Overview by Employee Size
• India MB Firmographic Overview by Employee Size
• India SMB Firmographic Overview by Vertical