Migrating to Unified Communications: Integrating Legacy Enterprise Phone Systems

Table of Contents

• 4. Document map - Executive summary
• 5. Users are still very confused about unified communications
• 6. Companies are looking for hard cost savings from UC, rather than for efficiency gains
• 7. Service providers are keen to develop hosted UC services
• 8. Document map: A single directory is the core of a UC deployment
• 9. UC is an aspiration that few companies have realised
• 10. UC offers many benefits, but they are hard to verify
• 11. The first step on the road to UC is often provision of secure IM functionality
• 12. UC systems must embrace mobile in order to be effective
• 13. Document map: UC is as likely to be based on the email as on the voice platform
• 14. The main UC platform does not have to be the PBX
• 15. SIP-based PBXs offer the necessary presence management
• 16. Microsoft email can be extended to UC with OCS
• 17. An MNO can bring mobile presence information to a system based on OCS and email
• 18. Lotus Sametime is a UC platform that evolves from IM
• 19. UC delivered as a hosted solution is appealing to SMEs
• 20. Document map: Complexity is an obstacle to UC deployment
• 21. Complexity, shortage of IT staff and the need for user education are obstacles to UC deployment
• 22. Demonstrating ROI in UC can be difficult
• 23. Document map: Enterprise voice infrastructure is increasingly UC-ready
• 24. By 2014, 30 - 50% of medium and large companies will have some VoIP infrastructure
• 25. By 2014, many companies will have no traditional PBX
• 26. By 2014, 10 million enterprise users will rely solely on mobile phones
• 27. By 2014, UC spend on calls and connection in Europe will reach EUR3.7 billion
• 28. Document map: UC deployment is an integration project
• 29. Implementation has to be a step-by-step process
• 30. To get maximum benefit from UC, re-evaluate how communications support business processes
• 31. Document map: Recommendations
• 32. Recommendations
• 33. Document map: Author, copyright and key to acronyms
• 34. Author
• 35. Copyright
• 36. Key to acronyms
• 37. Document map: List of figures and tables
• 38. List of figures and tables
• 39. Document map - About Analysys Mason
• 40. About Analysys Mason
• 41. Research from Analysys Mason
• 42. Consulting from Analysys Mason