Table of Contents
- 1 Customer billing is one of the top challenges in providing convergent services
- 1.1 Convergence is an important step on the path to seamless mobility
- 1.2 Convergence enables mobile and fixed operators to tap new revenues from integrated service
portfolios
- 1.3 Keeping the customers experience of convergence simple is a key objective for operators
- 1.4 Delivering a consistent customer experience is the ultimate goal of convergent charging
- 2 Weak links in the end-to-end process deny customers a consistent service experience
- 2.1 Successful partner management depends on common approaches in the value chain
- 2.2 Organisational silos create unnecessary billing problems
- 2.3 New business workflows mean changing processes and adapting systems
- 2.4 Operators cannot afford OSS/BSS roadblocks if they want to keep customers from churning
- 2.5 Senior management must address the organisational issue of convergent charging
- 3 Vendors are adopting a range of approaches to convergent billing
- 3.1 Vendors face a number of challenges in developing convergent solutions
- 3.2 Among billing systems vendors the trend is towards greater levels of systems configurability
- 3.3 IN vendors believe they are well placed to deliver next-generation charging systems
- 3.4 The emergence of the metadata billing model challenges industry pre-conceptions and is a
catalyst for change
- 4 The market for convergent billing systems is set for strong growth
- 4.1 We have forecast the market for three types of convergent billing solution in Europe
- 4.2 Our forecast methodology incorporates a range of benchmarks and cross-checks
- 4.3 The market for fixed prepaid/postpaid solutions is set for growth over the next five years
- 4.4 Billing system vendors will take an increasing proportion of spend on mobile
prepaid/postpaid converged billing solutions
- 4.5 Converged fixed--mobile billing solutions will be bought largely by tier 1 fixed operators,
and in increasing numbers
- 4.6 Investments in converged systems will increasingly mirror organisational change and
restructuring
List of Figures
- Figure 0.1: European mobile operator spend on prepaid/postpaid convergent billing solutions,
2005 and 2010
- Figure 0.2: European mobile operator spend on fixed--mobile convergent billing solutions, 2005
and 2010
- Figure 1.1: Evolutionary path to seamless mobility
- Figure 1.2: Convergent service charging model providing a consistent customer experience
- Figure 2.1: Identifying the weak links for convergent charging
- Figure 2.2: Evolution of the self--service model
- Figure 3.1: Vendor positioning on the customisation--productisation spectrum
- Figure 3.2: Metadata value proposition
- Figure 4.1: Market sizing methodology
- Figure 4.2: European fixed and WLL operator spending on converged prepaid/postpaid billing
solutions, 2005 and 2010
- Figure 4.3: European mobile operator spend on converged prepaid/postpaid billing by vendor type,
2005 and 2010
- Figure 4.4: European mobile operator spend on prepaid/postpaid convergent billing solutions by
operator tier, 2005 and 2010
- Figure 4.5: European operator spend on fixed--mobile convergent billing solutions, 2005 and 2010
- Figure 4.6: European fixed operator spend on fixed--mobile convergent billing solutions, 2005
and 2010
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