Billing and OSS Trends: the transition to telecoms IT

Table of Contents

• 0. Summary
• 1. New industry imperatives are transforming both systems and suppliers
  • 1.1 High-level change drivers are creating new business imperatives on the demand side
  • 1.2 New business imperatives require changes to business processes and supporting systems
  • 1.3 The supply side of the market is evolving rapidly in response to demand-side changes
• 2. Service providers urgently need to tackle three key issues in 2007- 8
  • 2.1 Improving migration and implementation processes is essential
  • 2.2 Getting services to market more quickly is vital
  • 2.3 Incorporating security into IT architectures and business processes is crucial
• 3. The number of global system sales announcements dropped significantly in 2006
  • 3.1 The drop in system sales announcements does not indicate a depressed market
  • 3.2 Investment patterns continue to shift between the four application domains
  • 3.3 CRM and order management sales remained strong, bolstering the customers domain
  • 3.4 All parts of the cash domain showed a decline in system sales
  • 3.5 The services domain saw service assurance system sales return to 2004 levels
  • 3.6 In the resources domain, there was a substantial fall in service provisioning system sales
  • 3.7 Amdocs ranks number 1 after acquiring Cramer
  • 3.8 Vendors to watch in 2007- 8
• 4. Global patterns mask regional trends
  • 4.1 There are notable differences in investment focus between regions
  • 4.2 System sales announcements in the resources domain peaked in 2005 in North America
  • 4.3 The European market has shown an overall increase in telecoms IT investment
  • 4.4 System sales in the cash domain have declined sharply in the Caribbean and Central America
  • 4.5 In the Middle East there has been a strong focus on the cash domain and little emphasis on the customers domain

Actions

• A.1 Data sources
• A.2 Methodology for data inclusion and analysis
• A.3 Geographical classifications used in the analysis

Accenture, Aepona, Alcatel-Lucent, Allot, Amdocs, APBW, Appium, AT&T, Atos Origin, Atreus, Axiom, Basset, Bell Canada, BellSouth, Bharti Airtel, BroadJump, BT, Bulldog, Cable & Wireless, CapGemini, Carriers Interconnect, CBOSS, Celcom Malaysia, Celona, Cerillion, China Mobile Communications, Chunghwa Telecommunications, Comarch, Comptel, Comverse, Contec Innovations, Convergys, CustomCall Data Systems, cVidya, Deutsche Telekom, EMC Smarts, Equinox, Ericsson, EuroMACC, France Telecom, Fujitsu, H3G, Highdeal, HP, Huawei, IBM, Intec, Kabira, Kognitio, LHS, Micromuse, Microsoft, Mind CTI, Motive, NetCracker, Oracle, Orange, Outsmart, Pipex, QinetiQ, SFR, SigValue, SK Telecom, Slovak Telekom, Sprint Nextel, Subex Azure, Sudatel, Sun, SupportSoft, Swisscom, Syndesis, TDC, Telcel, Telecom Italia, Telefonica, TeliaSonera, Telstra, TIBCO, Tier-3, TNZ (Telecom New Zealand), Verizon, Vodafone, Wind, Xchange Telecom

• Figure 1.1 Change drivers transforming the service-provider business model
• Figure 1.2 Factors influencing next-generation IT systems
• Figure 1.3 Framework of the next-generation telecoms IT market
• Table 1.1 Domains of the next-generation telecoms IT market
• Table 2.1 Examples of security threats facing service providers
• Figure 3.1 Each application domain' s share of total system sales announced, 2003- 6
• Figure 3.2 Total customers-domain system sales announced, by system type, 2003- 6
• Table 3.1 Customers-domain system sales announced, by vendor, 2006
• Figure 3.3 Total cash-domain system sales announced, by system type, 2003- 6
• Table 3.2 Cash-domain system sales announced, by vendor, 2006
• Figure 3.4 Total services-domain system sales announced, 2003- 6
• Table 3.3 Services-domain system sales announced, by vendor, 2006
• Table 3.4 Examples of companies offering SDPs and related services
• Figure 3.5 Total resources-domain system sales announced, by system type, 2003- 6
• Table 3.5 Resources-domain system sales announced, by vendor, 2006
• Table 3.6 Top ten vendors by number of system sales announced, 2006
• Table 3.7 Telecoms IT vendors to watch, 2007- 8
• Figure 4.1 Each application domain' s share of total system sales announced in each region, 2006
• Figure 4.2 Each region' s share of total system sales announced in each application domain, 2006
• Figure 4.3 Total system sales announced in North America, by application domain, 2003- 6
• Figure 4.4 Total system sales announced in Europe, by application domain, 2003- 6
• Figure 4.5 Total system sales announced in the Caribbean and Central America, by application domain, 2003- 6
• Figure 4.6 Total system sales announced in the Middle East, by application domain, 2003- 6