Table of Contents
STUDY OVERVIEW
KEY FINDINGS
BENCHMARK CLASS
- Participating Companies
- Participant Industry Profile
- Participant Company Size
- Corporate Complexity
- Additional Complexity Factors
LIBRARY PROFILE: SERVICES AND USERS
- Library Structure
- Scope of Survey Response
- Average Number of Services Provided
- Most Frequent Services Provided: Core Services
- Additional Services Provided
- Services Provided Least Frequently
- Percent of Service Requests Received Electronically
- Percent of Content Provided Online
- Business Area of Library Services Users
STAFF AND BUDGET RESOURCES
- Total Library Services Costs
- Segmentation of Libraries by Amount of Cost
- Cost Paid by Other Departments
- Cost Allocation by Budget Category
- Total Number of FTEs
- FTE Job Categories
- FTE Hours Allocated by Process
- Reference and Research Process
- Collection/Circulation
- Website
- KM & Internal Documents
- Formal Instruction
VOLUME METRICS AND EFFICIENCY RATIOS
- Library Services Volume Metrics
- Library Services Costs per Company Employee
- Library Services Costs per Actual User
- Library Services Costs per Library FTE
- Library Services Costs per $US Million in Revenue
- Number of End Users per Library FTE
- Hours per Information Request
- User Reach
LIBRARY MANAGEMENT
- Technologies and Tactics
- BEST PRACTICES
- Overall Best Practices
- Building Partnerships with User Groups
- Communicating with Customers
- Providing Global Resource Access
- Enhancing Information Access
- Good Library Management
- Survey Definitions
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