Credit & Collections Management in the Manufacturing Industry

Table of Contents

RESEARCH OVERVIEW

• Research Objective and Methodology
• Benchmark Class
• Participant Qualification

KEY FINDINGS

• Credit & Collections Structure
• Credit & Collections Efficiencies
• Credit & Collections Improvements

QUANITATIVE AND QUALITATIVE ANALYSIS

• Credit & Collections Structure
• Credit & Collections Responsibility
• Account Posting Metrics
• Automation of Payment Application
• Receivables Processing
• Unearned Discount Management
• Credit & Collections Improvements
• Dispute Management Effectiveness

LESSONS LEARNED

• Process Opportunities
• Key Credit & Collections Issues
• Customer Service
• Communication - External
• Communication - Internal

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