Table of Contents
STUDY OVERVIEW
- Research Objective and Methodology
- Definitions Used in this Study
KEY FINDINGS AND INSIGHTS
- FTEs, Evaluation Metrics
- Evaluations and Communications
- Leadership, Funding, Scope
BENCHMARK CLASS
- Participating Companies
- Participating Company Size
- Participant Consulting Perspective
- Internal Consulting Group Longevity
- Respondents' Years of Experience
STRUCTURE & SCOPE
- Group Leadership & Reporting Structure
- Funding of Internal Consulting Groups
- Scope of Participants' Consulting Projects
- Average Number of FTEs
VALUE & PERFORMANCE MANAGEMENT
- Indicators Most Frequently Used to Determine Group Value
- Value Indicators with Highest User Ratings
- Methods for Quantifying Value (per Indicator)
- Additional Indicators Used for Valuing Groups
- Most Frequent Approaches for Evaluating Project Success
- Most Influential Project Evaluation Approaches
- Highest Rated Approaches Not Always Most Used
- Additional Project Evaluation Approaches
- Project Evaluation Frequency
- Spotlight: Ongoing Evaluations
- Spotlight: Effective Measurement Practices
EFFECTIVE COMMUNICATION
- Most Common Methods for Communicating Value
- Highest Rated Communication Methods Used by Respondents
- Communication Method Use & Effectiveness
- Additional Communication Methods Used
- Communication Frequency
STRATEGIC ALIGNMENT
- Key Steps for Alignment with Corporate Strategy
- Practices for Effective Strategic Alignment
- Spotlight: Annual Meetings
CRITICAL SKILLS FOR INTERNAL CONSULTANTS
- Critical Skills and Attributes for Internal Consultants
ADVANTAGES OF INTERNAL VS. EXTERNAL CONSULTING
- Internal vs. External Consulting: Viewpoints
- Use of Internal vs. External Consultants
KEY SUCCESS FACTORS AND BEST PRACTICES
- Success Factors for a High-Value Consulting Function
- Best Practices: Communicating Value
- Best Practices: Measuring Value
- Best Practices: Client Interaction & Relationships
- Additional Best Practices
- About Best Practices, LLC
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