Table of Contents
Introduction
Significant Findings
- Market Overview of Maintenance and/or Service Contracts
- Competitive Analysis of Maintenance and/or Service Contracts
- Perceived Costs and Value of Maintenance and/or Service Contracts
- Customer Satisfaction with Maintenance and/or Service Contracts
- Customer Preferences for Maintenance and/or Service Contracts
- Receptivity to Multi-Vendor Maintenance and/or Service Contracts
- Conclusion
Methodology and Questionnaire
- Questionnaire Overview
- Questionnaire Design
- Demographics
- Questionnaire: Your Experience with Maintenance and Service Contracts
Presentation of Survey Data
- Your Experience with Maintenance and/or Service Contracts
- Evaluating Your Lab' s Maintenance and/or Service Contracts
- The Terms of your Lab' s Maintenance and/or Service Contracts
- Your Ideal Maintenance and/or Service Contract
- Demographics
- Operational Research Budget
- Role in Instrumentation Selection
- Market Segment
- Job Position
- Geographic Region
- Area of Research
Appendices
- Appendix A: Insights and Perspectives
- Appendix B: Cross-Tabulations of Survey Data
- Appendix C: Other Publications
- Appendix D: About BioInformatics, LLC
- Appendix E: Our Valued Clients
Demographics
Market Segment
- Respondents=528
- Academic
- Pharmaceutical/Biotechnology
- Hospital or University Medical Center
- Government
- Contract Research
- Private Research
- Medical Device/Diagnostics
- Healthcare Network/Facility
- Commercial Testing Lab
- Group/Private Practice
- Other
- Managed Care
Job Position
- Respondents=528
- Staff Scientist
- Lab Director/Supervisor/Coordinator
- Graduate Student/Research Assistant
- Professor/Teacher
- Principal Investigator
- Post Doctoral Fellow
- Laboratory Technician
- Department Head
- Quality Assurance/Quality Control
- IS Manager/Specialist
- Physician
- Other
- Purchasing Agent/Buyer
- Administrator
- Medical Technologist
- Pharmacist
- Production/Manufacturing
- Bioengineer
- Materials Management/Purchasing
- Nurse/Nurse Practitioner
Geographic Region
- Respondents=525
- North America
- Europe
- Asia
- Australasia/Pacific
- Central/South America
- Africa
Area(s) of Research
- Respondents=528
- Molecular Biology
- Biochemistry
- Biotechnology
- Cell Biology
- Microbiology
- Genetics
- Immunology/Virology
- Drug Discovery/R&D
- Protein Chemistry
- Bioinformatics
- Biomedical Technology
- Pharmacology
- Neuroscience
- Other
- Pathology
- Physiology
- Toxicology
- Biostatistics
- Organic Chemistry
- Biophysics
- Agriculture
- Plant Biology
- Food Science
- Hematology
- Zoology
- Anatomy
- Ecology
- Forensics
- Process Engineering
- Veterinary Science
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