OUTSOURCING FRAMEWORKS: Sourcing the Right Data Centre Solution

1. Executive Summary

2. Research Methodology and Report Objectives

• 2.1 Methodology
• 2.2 Objectives
• 2.3 Markets Covered

3. PART I - Data Centre Basics

• 3.1 Introduction: Why outsource Data Centres?
• 3.2 Data Centre Components
  • 3.2.1 What is a Data Centre
  • 3.2.2 Data Centre Objectives
  • 3.2.3 What' s inside a Data Centre
  • 3.2.4 Classification
• 3.3 Data Centre Outsourcing Factors
  • 3.3.1 Globalisation and off-shoring
  • 3.3.2 Risk mitigation
  • 3.3.3 Sustainability
  • 3.3.4 Corporate Responsibility
  • 3.3.5 Legislation changes
    • 3.3.5.1 USA
    • 3.3.5.2 European Union
  • 3.3.6 Data Centres as a Utility
  • 3.3.7 Data Centre operational costs
  • 3.3.8 Power availability
  • 3.3.9 Scalability of the existing facilities
  • 3.3.10 Capacity issues in the existing facilities
  • 3.3.11 Cost of installing and managing high density IT equipment
  • 3.3.12 Core competency considerations
  • 3.3.13 Outsourcing Trends
• 3.4 Data Centre Requirements and Case Studies

4. PART II - Data Centre Sourcing Framework

• 4.1 Setting the context
  • 4.1.1 Overview
  • 4.1.2 Sourcing Assessment
    • 4.1.2.1 Step 1. Scope & baseline
    • 4.1.2.2 Step 2. Sourcing analysis
    • 4.1.2.3 Step 3. Model assessment
    • 4.1.2.4 Step 4. Implementation plan
  • 4.1.3 Existing Sourcing Policy
• 4.2 Step 1: Refine the Scope, Establish the Baseline
  • 4.2.1 Scope
  • 4.2.2 Data Centre Ownership and Operational Structure
  • 4.2.3 Data Centre Technical Specifications and Operational Costs
    • 4.2.3.1 Comparison of Outsourced vs. In-sourced Data Centre Costs
    • 4.2.3.2 Comparison of Capex vs. Opex requirements
  • 4.2.4 Strategic Intent
  • 4.2.5 Data Centre and IT Infrastructure Outsourcing
  • 4.2.6 Data Centre Operations
• 4.3 Step 2: Sourcing Analysis
  • 4.3.1 Internal readiness
  • 4.3.2 External readiness
    • 4.3.2.1 Legislative Requirements and best industry practices: USA
• 4.4 Step 3. Sourcing Model Assessment
  • 4.4.1 Sourcing Categories and Options
  • 4.4.2 Sourcing framework
  • 4.4.3 Sourcing options
  • 4.4.4 Risk assessment

5. PART III - Next Steps

• 5.1 Next Steps
• 5.2 Commercial Models
• 5.3 Environmental Considerations
• 5.4 Government tenders
• 5.5 Other Issues
  • 5.5.1 Technology and business needs
  • 5.5.2 Future proofing Data Centres
  • 5.5.3 Virtualisation and consolidation
• 5.6 Conclusion

APPENDIX A: Data Centre Outsourcing Interviews

• 1. Interview with Tony Macina (IBM)
• 2. Interview with Jon Payne (Wild Oats)
• 3. Interview with Don Goin (Drive Financial)
• 4. Interview with Patrick Condon (Rackspace Managed Hosting)
• 5. Interview with Brian Keane (Keane Inc)
• 6. Interview With John Dilkes (Harrods)
• 7. Interview with Colin Cobain (Tesco)
• 8. Interview with Nandan Nilekani (Infosys)

• Figure 1. Comparison of server purchase costs vs. power and cooling costs
• Figure 2. Trends in server growth, power demand and power costs
• Figure 3. Extrapolation of power and hardware costs for low end servers
• Figure 4. Sourcing Assessment Scope - Case Study 1
• Figure 5. Sourcing Assessment Scope - Case Study 2
• Figure 6. Data Centre Ownership and Operational Structure - Case Study 1
• Figure 7. Data Centre Specifications and Operational Costs - Case Study 2
• Figure 8. Data Centres support overall business strategy
• Figure 9. Data Centre Operations and IT Outsourcing
• Figure 10. Data Centre Services Stack
• Figure 11. Internal Readiness Assessment model - Case Study 1
• Figure 12. Internal Readiness Assessment: Data Centre Services - Case Study 1
• Figure 13. Internal Readiness Assessment: Facilities Management - Case Study 1
• Figure 14. Internal Readiness Assessment Summary - Case Study
• Figure 15. External Readiness Assessment model - Case Study 1
• Figure 16. External Readiness Assessment: Data Centre Services - Case Study 1
• Figure 17. External Readiness Assessment: Facilities Management - Case Study 1
• Figure 18. External Readiness Assessment summary - Case Study
• Figure 19. External Readiness Assessment: Outsourcing vendors
• Figure 20. Sourcing categories and Options
• Figure 21. Sourcing Options selection - Case Study
• Figure 22. Summary of the Sourcing Options selection - Case Study
• Figure 23. Next Steps (I) - Case Study
• Figure 24. Next Steps (II) - Case Study
• Figure 25. Typical 3-stage RFP selection process.
• Figure 26. RFI/RFP process timeline

• Table 1. Data Centre Classification
• Table 2. Major Data Centre Outsourcing vendors
• Table 3. Facilities Management Providers
• Table 4. Major IT and Telecom Outsourcing vendors
• Table 5. Comparison of in-sourced vs. outsourced Data Centre costs
• Table 6. Data Centre construction costs (Capex)
• Table 7. Assessment Framework
• Table 8. Analysis of Sourcing Options (I)
• Table 9. Analysis of Sourcing Options (II)
• Table 10. Risk Assessment - Case Study 2
• Table 11. Data Centre Business model (I)
• Table 12. Data Centre Business model (II)
• Table 13. Data Centre Business model (III)