Evolving Enterprise Applications 2009 - Increasing the Business Value of Investments in ERP and CRM

Table of Contents

Section 1: Management Summary

• 1.1 Management Summary

Section 2: Business Perspectives

• 2.1 Report Objectives and Structure
• 2.2 Business Drivers
• 2.3 Technology Change Points
• 2.4 Reducing Costs, Maximising ROI
• 2.5 Extending Application Boundaries
• 2.6 Enterprise Application Evolution
• 2.7 Application Portfolio Management

Section 3: Architectural Considerations

• 3.1 The Impact of Service Oriented Architecture
• 3.2 Application Consolidation
• 3.3 BPM in the Application Environment
• 3.4 Common Data Models and MDM

Section 4: Application Delivery

• 4.1 The Software-as-a-Service Model
• 4.2 SaaS Architecture
• 4.3 SaaS Integration
• 4.4 Distributed Services - Risk and Management Considerations

Section 5: Application Upgrades

• 5.1 Application Upgrade Considerations
• 5.2 Critical Points in the Application Upgrade Programme
• 5.3 The Case for Application Modernisation

Section 6: Application Maintenance

• 6.1 Identifying Maintenance Value
• 6.2 New Maintenance Models
• 6.3 Strategies for Reducing Maintenance Costs

Section 7: Vendor Strategies

• 7.1 Vendor Strategies
  • BT CRM Services
  • CODA
  • Consona
  • Epicor
  • Exact Software
  • IFS
  • Infor
  • Lawson Software
  • Microsoft Corporation
  • NetSuite
  • Oracle Corporation
  • QAD
  • RightNow Technologies
  • Sage
  • Salesforce.com
  • SAP
  • SugarCRM
  • Unit 4 Agresso
  • Workday
• 7.2 Case Studies

Section 8: Glossary