Abstract
Many businesses with existing VoIP capabilities chose to spend 2009 fortifying
the proportion of their total voice capabilities dedicated to IP. This was
often at the expense of expanding VoIP capabilities to new locations. In-Stat
now finds that 41% of businesses with VoIP capability have no legacy TDM voice
services, vs. 34% in 2008. 42% of US businesses now have a VoIP solution in at
least one location.
Hosted IP services such as IP Centrex and Broadband IP Telephony saw steady
growth in 2009, while IP PBX growth was significantly stunted. While there are
indications that the economy and high-tech investments are in slow recovery,
IP equipment investments are likely to lag other areas.
This report reviews the key factors driving VoIP adoption, the impact of a
slowing economy, and the multiple flavors of IP finding roots in the US
business market. Survey results of 1,000 decision makers in organizations that
have adopted VoIP are reviewed. Line/seat and revenue forecasts through 2013
for Hosted IP Centrex and broadband IP telephony within the US are provided,
along with a worldwide IP PBX line forecast.
| 
View Cart
