Report: Steady Growth Ahead for Hosted VoIP Solutions US IP Centrex/Hosted PBX Services TOC

Executive Summary
- IP Centrex/Hosted PBX Defined
Market Overview
- Market Drivers for Business End-Users
  - Cost Savings
  - Mobility
  - Convergence
  - Ease-of-Use/Integrated Messaging
  - Control of Communications
  - Survivability/Disaster Recovery/Reliability
  - Flexibility
  - Ease-of-Management
- Market Challenges for Business End-Users
  - Lack of Perceived Need
  - Resources for Proper Integration of VoIP
- Market Drivers for Service Providers
  - Extending Influence Beyond the Demarcation Point
  - Out-of-Region Opportunities
  - Customer Retention
  - Revenue Protection
- Market Challenges for Service Providers
  - Focused Sales Effort
  - Applications-Focused Sales Channel
  - Addressing the Prevailing Mindset
  - Addressing Customer Concerns
  - LAN Qualification and Management
  - Field Service Management
- Trends in the Market
  - Changing Customer Base
  - IMS
  - Fixed Mobile Convergence
  - Ability to Deliver Differentiated Solutions to the Marketplace
Target Markets
- Vertical Markets
  - Real Estate
  - Financial Services
  - Medical
  - Retail
  - Transportation
  - Manufacturing
- Horizontal Markets
  - Distributed Organizations
  - Seasonal Business
  - Sales Professionals/Service Professionals
  - Companies that Deploy Distributed Applications
- Pricing
  - Price per Seat
  - Broadband Connection
  - Broadband Internet Access
  - Installation
  - Contracts
  - VoIP Telephone Sets
Solutions Provider Profiles
- BroadSoft
  - Platform
    - BroadWorks® Network Architecture
    - Softswitch Architecture
  - Market
- Lucent Technologies
  - Platform
  - Market
- NetCentrex
  - Platform
  - Market
- Nortel
  - Platform
  - Market
- Sylantro
  - Platform
  - Market
- Tekelec
  - Platform
  - Market
Leading Service Provider Profiles
- Covad
  - Platform
  - Product Offerings
  - PBXI Voice Service
  - vPBX Voice Service
  - Market
- MCI
  - Hosted Service Offering
  - Platform
    - SIP Phones
    - SIP Phone Adapters
    - Gateways
  - Market
- PingTone Communications
  - Platform
  - Service Technology
  - Application Servers
  - Session Border Controllers
  - CADIUS System
  - Service Offerings
  - Market
- SBC
  - Service Offerings
  - HIPCS Options
  - Market
Other Service Providers Profiles
- AT&T
- M5
  - Platform
  - Product Offerings
  - Market
- Qwest Communications
- XIPTEL
  - Platform
  - Network Connection
  - Product Offering
  - Market
IP Centrex/Hosted PBX Seats in Service
- Covad
  - Seats in Service
  - Revenue/Pricing
- M5
  - Seats in Service
  - Revenue/Pricing
- MCI
  - Seats in Service
  - Revenue/Pricing
- PingTone
  - Seats in Service
  - Revenue/Pricing
- SBC
  - Revenue/Pricing
- XIPTEL
  - Seats in Service
  - Revenue/Pricing
- ICG
  - Seats in Service
Market Share
Forecast
- Seats in Service
- Revenue
Conclusion

List of Tables

Table 1. Typical IP Centrex/Hosted PBX Features
Table 2. 3Q05 IP Centrex/Hosted PBX Market Share of Active Seats in Service
Table 3. US End of Year IP Centrex/Hosted PBX Seats in Service 2003--2009
Table 4. US Net, New IP Centrex/Hosted PBX Seats in Service 2003--2009
Table 5. IP Centrex/Hosted PBX Revenue Forecast 2003--2009

List of Figures

Figure 1. US IP Centrex/Hosted PBX Service Revenues (in Millions) 2003--2009
Figure 2. 3Q05 IP Centrex/Hosted PBX Market Share of Active Seats in Service
Figure 3. US End of Year IP Centrex/Hosted PBX Seats in Service 2003--2009
Figure 4. US Net, New IP Centrex/Hosted PBX Seats in Service 2003--2009
Figure 5. IP Centrex/Hosted PBX Revenue Forecast 2003--2009

Steady Growth Ahead for Hosted VoIP Solutions US IP Centrex/Hosted PBX Services

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