Table of Contents
- Executive Summary
- Methodology
- Overview
- How VoIP is Used in the Business Setting
- Consumer Service Providers Lead Business Use
- The Purchase Decision--Adoption Accelerates!
- Presence Leads Feature Usage
- Users Are Satisfied With Their VoIP Service
- Limited PSTN Line Displacement is Occurring
- So Why Doesn't Everybody Use VoIP?
- Conclusion
- List of Tables
- Table 1. Use of VoIP for Business Communications
- Table 2. Multi-Line System VoIP Usage
- Table 3. Connection with the PSTN
- Table 4. Types of Calls Made
- Table 5. Multi-Line System Calls Made
- Table 6. VoIP Service Providers .
- Table 7. Length of Time Using VoIP
- Table 8. Finding Out About VoIP
- Table 9. Features Used
- Table 10. Frequency of Feature Usage
- Table 11. Satisfaction with Voice Quality of VoIP Service
- Table 12. Recommendations of VoIP to a Business Colleague or Friend
- Table 13. Wireline Displacement by VoIP
- Table 14. Planned VoIP Usage in the Next Six Months
- Table 15. Potential Providers of VoIP for Business Purposes
- Table 16. Reasons for Not Adopting VoIP for Business Purposes
- List of Figures
- Figure 1. Factors When Deciding to Use VoIP for Business Purposes (Top
Two Boxes of a Five-Box Scale*)
- Figure 2. Service Installation Experience (Among Those Involved) 1. Here
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