Abstract
The most effective way for an organization to manage its telecommunications
resource is to treat wireless the way most organizations treat wireline
services- with centralized billing for business lines. Currently, only 44% of
employers use this approach. The majority of organizations seek to control
costs for wireless services using a variety of methods, including requiring
that employees review their phone bills, submit expense reports for business
calls, or not to pay for wireless services at all. There may have been a time
when these approaches made sense, but those days are past.
The corporate employers of half the respondents provide wireless service for
their employees, using the term "Corporate Liability." Some of these
organizations have their employees verify each call, and some have their
employees reimburse their organizations for personal calls. The administrative
overhead is significantly more than the value of the personal calls made by
employees.
Another approach companies take is to have the individual employee negotiate a
contract with a wireless carrier. The other half of employers use "Individual
Liability" for business calls. Many of these organizations have their
employees submit expense reports for business calls made on personal phones.
As with the effort to reimburse for personal calls, the value of the time
spent completing expense reports exceeds the value of the personal calls they
would have made if the phone were corporate liable.
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