Wireless Billing for Organizations: Penny Wise and Pound Foolish

Table of Contents

• Executive Summary
• Introduction
• Billing/Reimbursement Options
  • Corporate Liability
  • Personal Liability
  • Use of Corporate Agreements
• Business Productivity Tools
  • Mobile Voice Services for Business
  • Mobile Data Services for Business
• Who Pays, Who is Liable, and Who Benefits
  • Corporate Liable- Business and Personal
  • Corporate Liable- Personal Reimbursed
  • Individual Liable- Business Reimbursed
• Individual Liable- Business and Personal Reimbursed
• Individual Liable- Not Reimbursed
• Implications for Wireless Carriers
• Conclusion: 56% of Employers Work to Save Money on Wireless Bills, No Matter How Much It Costs
• Methodology
  • Survey Approach
  • Respondent Demographics
• Glossary
• Related In-Stat Reports

• Table 1. Average Minutes of Use (MoU) by Size of Business

• Figure 1. Wireless Billing Methods Employed by Organizations
• Figure 2. Company Savings from Having Employees Expense Business Calls Rather Than Assuming Corporate Liability
• Figure 3. Personal and Business Airtime for Respondents Whose Employers Pay for Business and Personal Calls Compared to Un-Reimbursed Respondents
• Figure 4. Corporate Versus Individual Liability
• Figure 5. Billing/Reimbursement Methods Among Respondents
• Figure 6. Billing/Reimbursement Methods by Size of Organizations
• Figure 7. Percentage of Organizations that Use Agreements by Size of Business
• Figure 8. General Agreements Related to Employee Use of Wireless Services
• Figure 9. Devices Frequently Used by Respondents
• Figure 10. Percentage of Business Use Among Respondents
• Figure 11. Use of Mobile Data Among Respondents
• Figure 12 Wireless Network Technology Used by Mobile Data Users
• Figure 13. Percentage of Business Versus Personal Calls for Respondents Who Pay for Their Personal Calls and Those for Whom the Company Pays for Personal Calls
• Figure 14. Methods Used to Minimize Personal Call Costs of Respondents Who Pay for Personal Calls and of Respondents When the Company Pays for Personal Calls
• Figure 15. Approaches Used by Respondents with Corporate-Liable Phones and without Reimbursement to Manage the Costs of Personal Calls (Multiple Answers Allowed)
• Figure 16. The Unaudited/Audited Impact on MoU for Employee Wireless Bills
• Figure 17. Company Savings from Having Employees Expense Business Calls Rather Than Assuming Corporate Liability
• Figure 18. Monthly Value of Un-Reimbursed Business Calls
• Figure 19. Personal and Business Airtime for Respondents Whose Employers Pay for Business and Personal Calls Compared to Un-Reimbursed Respondents
• Figure 20. Devices Used by Respondents Whose Employers Pay for Business and Personal Calls Compared to Un-Reimbursed Respondents
• Figure 21. Wireless Data Technology Used by Respondents Whose Employers Pay for Business and Personal Calls Compared to Un-Reimbursed Respondents
• Figure 22 Voice and Data ARPU for Respondents Whose Employers Pay for Business and Personal Calls Compared to Un-Reimbursed Respondents
• Figure 23. Wireless Carriers Used by Respondents
• Figure 24. Job Titles of Respondents
• Figure 25. Sizes of Businesses of the Respondents by Number of Employees
• Figure 26. Industries Represented by the Respondents