Messaging Key to Global Unified Communications

Table of Contents

• Executive Summary
• Introduction
  • Unified Messaging and Unified Communications Defined
• Unified Messaging Begins to Resonate in Business
  • UM/Voicemail Players and Products
    • Alcatel-Lucent
    • Applied Voice and Speech Technology (AVST)
    • Avaya
    • Cisco
    • NEC/Active Voice
    • Nortel
• Quantitative Analysis
  • Equipment-Based Messaging Solutions are Preferred
  • Current and Planned Messaging and UC Applications
  • Presence Plays a Key Role
  • Messaging Devices Used by Businesses
  • Implications of the Primary Research Data
• Messaging Market Share
  • UM Market Shares Shifted Moderately in 2006, with Cisco Gaining Most Momentum
  • Traditional Voicemail Continued Decline in 2006
  • Total Revenues Remain Steady
• Market Forecast Through 2010
• Methodology
• Glossary
• Related In-Stat Reports

• Table 1. Voicemail Integration with Equipment vs. Provisioned by Service Providers
• Table 2. Current and Planned Use of Web Access to Both Voicemail and Email
• Table 3. Current and Planned Use of PC/Laptop-Based Softphones
• Table 4. Current and Planned Use of Click-To-Call from Email
• Table 5. Current and Planned Use of IP-based Web Conferencing
• Table 6. Current and Planned Use of IP-based Video Conferencing
• Table 7. Current and Planned Use of Fax over Voicemail
• Table 8. Current and Planned Use of IM Integrated With Conferencing
• Table 9. Current and Planned Use of IP-based Audio Conferencing
• Table 10. Current and Planned Use of Text-to-Speech, or Speech-to-Text
• Table 11. Functions Used in Current Messaging Systems
• Table 12. Interest in Messaging System Functions
• Table 13. Devices Used for Unified Messaging
• Table 14. 2005- 2006 US UM/UM-capable Clients and Revenue Market Share
• Table 15. 2005- 2006 Worldwide UM/UM-capable Clients and Revenue Market Share
• Table 16. 2005- 2006 US Traditional Voicemail Ports and Revenue Market Share
• Table 17. 2005- 2006 Worldwide Traditional Voicemail Ports and Revenue Market Share
• Table 18. 2005- 2006 Total Messaging Market Shares by End-user Revenues
• Table 19. US UM/UM-capable Client Shipments (in Thousands) and Revenue Forecast (US$ in Millions), 2006- 2011
• Table 20. Worldwide UM/UM-capable Client Shipments (in Thousands) and Revenue Forecast (US$ in Millions), 2006- 2011
• Table 21. US Traditional Voicemail Port Shipments (in Thousands) and Revenue Forecast (US$ in Millions), 2006- 2011
• Table 22. Worldwide Traditional Voicemail Port Shipments (in Thousands) and Revenue Forecast (US$ in Millions), 2006- 2011
• Table 23. Total US Messaging Revenues 2006- 2011
• Table 24. Total Worldwide Messaging Revenues 2006- 2011

• Figure 1. Worldwide Total Messaging Revenues, 2006- 2011 (US$ in Millions)
• Figure 2. Worldwide UM/UM-Capable and Traditional Voicemail Revenues, 2006- 2011 (US$ in Millions)
• Figure 3. Alcatel-Lucent' s OmniTouch Unified Communications Web Services and Business Applications
• Figure 4. Avaya Modular Messaging Software Packages
• Figure 5. Current and Planned Use of Unified Messaging Capabilities
• Figure 6. Importance of UM/UC Functions
• Figure 7. 2005 US UM/UM-capable Market Share for End-User Revenues
• Figure 8. 2006 US UM/UM-capable Market Share for End-User Revenues
• Figure 9. 2005 Worldwide UM/UM-capable Market Share for End-User Revenues
• Figure 10. 2006 Worldwide UM/UM-capable Market Share for End-User Revenues
• Figure 11. 2005 US Traditional Voicemail Ports Market Share for End-User Revenues
• Figure 12. 2006 US Traditional Voicemail Ports Market Share for End-User Revenues
• Figure 13. 2005 Worldwide Traditional Voicemail Ports Market Share for End-User Revenues
• Figure 14. 2006 Worldwide Traditional Voicemail Ports Market Share for End-User Revenues