The Market for Converged Voice Services in Europe

European telecom markets are extremely competitive. Service providers are seeking ways to differentiate their services, minimize the loss of fixed-line subscribers, and increase mobile revenue. Converged voice service (CVS) integrates fixed-line VoIP and mobile telephony into a single, next-generation voice service. All the necessary technology is commercially available today. Best of all, In-Stat surveys found that European broadband consumer households overwhelmingly favor CVS over any other type of voice telephony service.

Based on In-Stat primary research studies, this report quantifies the market for CVS in Europe. It shows how incumbent operators can use converged voice services to eliminate losses of fixed-line subscribers. The report also examines how mobile operators can use CVS to migrate pre-paid subscribers to post-paid calling plans, increase ARPU, and capture new fixed-line revenue streams.

For service providers worldwide, as well as equipment vendors, the report identifies the killer application that can justify NGN investments and usher in a new era of voice communication. Even for those network operators for whom the status quo is quite suitable, this research report is a must-read. Consumer demand for CVS is so strong that many competitors will undoubtedly use it to their advantage. Don' t be caught off guard. The future of telephony is converged voice services.