Abstract
As VoIP becomes more widely adopted, businesses are finding value in a variety
of traditional IP and hybrid solutions. TDM still remains a staple of voice
communications, even among VoIP adopters. IP-enablement of TDM PBX has become
a popular flavor of VoIP for many businesses. Solutions considered more
residential in focus, such as broadband IP telephony and voice-integrated IM,
also have their place in the business landscape. As diversity grows, so does
complexity, with overall satisfaction increasingly at stake.
This analysis summarizes the opinions of VoIP decision makers and end-users
about how well VoIP is being integrated into the business voice communications
landscape, with details about how a comprehensive array of IP and TDM voice
solutions are used, TDM displacement, call frequency and duration, and key
drivers of adoption. Trending data is also provided.
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