Video Conferencing: US End-User and Decision Maker Perspectives

The promise of video conferencing to become a part of everyday communications in the business environment is at hand. Technological improvements in the capability, as well as strong efforts from major companies like Cisco, Microsoft, and IBM to promote media-rich productivity tools, are boosting the prospects for video conferencing. Businesses are also being led to telepresence as the Holy Grail at the end of the trail of video conferencing options by leading companies such as Cisco, HP, Polycom, LifeSize, and TANDBERG, among others.

This end-user and decision-maker analysis explores how video conferencing is currently used, the drivers of adoption and use, as well as challenges facing decision-makers. Current and planned capabilities, specific facilities and environments where video conferencing is used, as well as corporate policies, and satisfaction levels are explored. The analysis also includes the opinions of former video conferencing users, those who choose not to use available video conferencing capabilities, and those planning to adopt video conferencing capabilities.