Report: Hosted IP Centrex: A Fragmented and Growing Market TOC

In This Update

Introduction to Update
Methodology
- IP Centrex/Hosted PBX Defined
Providers Find Their Niche
Service Provider Strategies
- Fragmentation Leads to More Choices for Business Customers
Government Leads the Way in Hosted IP Centrex Adoption
Drivers of Adoption
Overall VoIP Services Forecast
Steady Growth in Hosted IP Centrex Will Lead to Significant Revenue Opportunities
- VoIP Services Forecast Considerations In Light of the Current Economy
Related In-Stat Reports

Table 1. Penetration of Hosted IP by Vertical Industry
Table 2. Use of Hosted IP as Exclusive Operator VoIP Service
Table 3. US Hosted IP Centrex Seats in Service, 2007- 2012 (in Thousands)
Table 4. US Hosted IP Centrex Revenues, 2007- 2012 (US$ in Millions)
Table 5. Worldwide Hosted IP Seats and Revenue, 2007- 2012 (Seats in Thousands; Revenue US$ in Millions)
Table 6. US TDM Centrex Seats In Service, 2007- 2012 (in Thousands)
Table 7. US TDM Centrex Revenues, 2007- 2012 (US$ in Millions)
Table 8. US Total Hosted Centrex Seats in Service, 2007- 2012 (in Thousands)

Figure 1. IP Centrex vs. TDM Centrex Seats in Service, 2007- 2012 (in Millions)
Figure 2. Considerations in Selecting a VoIP Service Provider or Vendor
Figure 3. The Importance of Sound Quality
Figure 4. The Importance of TCO/ROI Considerations
Figure 5. The Importance of Enhanced Features, Such as Integrated Email and Voicemail
Figure 6. The Importance of Service Provider Reputation or Familiarity
Figure 7. The Importance of a Defined Migration Plan to IP from the Service Provider
Figure 8. The Importance of Service Level Agreements
Figure 9. The Importance of a Dashboard or Portal for Managing VoIP Services and Features
Figure 10. VoIP Penetration Among US Businesses, 2006- 2012

Hosted IP Centrex: A Fragmented and Growing Market