Report: SaaS Slowly Displacing Installed Business Applications TOC

Executive Summary
If SaaS is So Great, What is Preventing Mass Adoption?
Hosted Applications: They Don' t Make ' Em Like They Used To
- Definition of Applications in Survey:
Business Management Application Usage
- Survey Guidance Given to Respondents
Take Rates for SaaS Applications Vary by Function
- SaaS Deployments Lag In-House Deployments
- Current Hosted Application Users Satisfied With Services
- Multiple Factors Seen as Important Benefits of SaaS Business Applications
- Hosted Business Applications Offer Savings of 34% Compared to Installed Applications
- What Leads to Hosted Business Ap Users' Dissatisfaction?
- Who Do Users of Hosted Applications Turn To?
- Why Are Businesses Not Using SaaS?
- Why the Lack of Interest in Hosted Business Management Applications?
Office Productivity Applications
- Current Office Productivity Applications Usage
- Current Hosted Office Productivity Applications Users
  - What Are the Adoption Drivers for Current Hosted Application Users?
  - Satisfaction With Hosted Office Productivity Applications Good, But Not Great
  - What Would Current Users Be Willing to Pay For?
  - Who Do Current Users Turn to as Providers of Hosted Applications?
- Current Installed Users Who are Going to Switch to or Try Hosted Applications
  - Why Try Hosted Applications?
  - Who Will They Turn to as Providers of Hosted Applications?
- Current Installed Users With an Interest in Hosted Applications
  - Can Anything Stoke the Interest of Installed-License Users in Hosted Applications?
  - What Drives Interest in Hosted Office Productivity Applications Among Curious Office Users
- Steadfast Installed Users
  - Why the Lack of Interest in Hosted Productivity Applications?
Summary
Methodology
- Size of Business Segmentation
Glossary
Related In-Stat Reports
Appendix

List of Tables

Table 1. US Business Application Hosting Revenues, 2007 - 2012 (US$ Millions)
Table 2. Business Management Application Implementation Status
Table 3. Non-SaaS User Interest in Trying Hosted Applications in Next 12 Months

List of Figures

Figure 1. Business Management Application Implementation Statu
Figure 2. Over 80% of Current Hosted Ap Users Will Use Same Amount or More Hosted Applications
Figure 3. TCO not the only Benefit to Current or Future SaaS Users
Figure 4. Only 4% Say There is no TCO Benefit to Hosted Business Applications
Figure 5. Security and Poor Support Leading to Churn
Figure 6. Software Companies Turned to Most Often as Hosted Applications Providers
Figure 7. Little Interest in Hosted Applications among Current Non-Hosted Applications Users
Figure 8. Reasons for Disinterest in Hosted Applications Vary by Size of Business
Figure 9. Installed Licenses Exclusively Used by Three-Quarters of US Market
Figure 10. Multiple Benefits Resonate With Current Hosted Productivity Applications Users
Figure 11. Majority of Current Hosted Applications Users Only Moderately Satisfied
Figure 12. Four Out Of Five Users Would Recommend Using Hosted Productivity Applications
Figure 13. Four Out of Five Users Plan to Use as Much or More in Next Year
Figure 14. Providers Could Potentially Charge for Extra Features
Figure 15. Preferred Providers of Hosted Productivity Applications Vary
Figure 16. Not Much Demand for Hosted Applications Expected Among Current Installed License Users
Figure 17. TCO and Accessibility are Key Benefits to the Hosted-Experimenting
Figure 18. Pure-Play Providers Will See Market Share Gains in Next Year
Figure 19. Not Much Interest in Using or Trying Hosted Applications among Current Installed Users
Figure 20. Same Benefits Resonate with Hosted-Curious Installed Productivity Users
Figure 21. Lack of TCO Benefit the Main Reason for Disinterest Among Installed License Users
Figure 22. Respondent' s Knowledge of Organization' s Business Software
Figure 23. Respondent' s Role in the Procurement of Organization' s Business Software

SaaS Slowly Displacing Installed Business Applications

Table of Contents

List of Tables

List of Figures