Abstract
SaaS (Software as a Service) is creating a lot of hype in the market place as
an alternative to traditional, installed licenses for business management
applications. In its March 2008 SaaS survey, In-Stat asked US-based survey
respondents about their usage of six specific business function-related
applications delivered in the SaaS model such as CRM, ERP, and Web
collaboration applications.
In-Stat also questioned respondents about their use of Microsoft Office-esque
productivity applications delivered as a service specifically to gauge the
impact that SaaS productivity applications might have on Microsoft' s dominant
position in this space.
This report covers current adoption of, and demand for, these SaaS business
applications over the next year. Also covered are the crucial reasons why
businesses are or are not interested in these applications, as well as who
they turn to as providers.
Findings are broken out into two separate sections. The first is focused on
demand for business management applications delivered as a service such as
CRM, ERP, etc. The second section focuses on demand for office productivity
applications delivered as a service such as word processing, spreadsheet, and
presentation applications. In both sections, differences between size of
business are also pointed out when interesting and applicable.
A forecast of total US business application hosting revenues through 2012 is
also included.
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