Video Contact Centers

Table of Contents

• WHY VIDEO CONTACT CENTERS
  • Reasons for Video contact centers
  • Who is likely to purchase video contact centers?
    • Mobile Communications
    • Healthcare
    • Public sector
• VIDEO CONTACT CENTER ENABLERS
  • Network enablers
  • Devices
• BARRIERS TO UPTAKE
  • Is it all in the mind?
  • Gadgets for every occasion
  • Hidden call costs for the consumer
  • Costs for the end-user contact center provider
• CONCLUSION
  • Take-away thoughts
• EXAMPLES OF VIDEO CC USE
  • Vodafone Portugal
  • UK deaf society
• APPENDIX
  • Future readings
  • SPP writing team
  • How to contact experts in your industry
• List of Figures
  • Figure 1: IMS and SIP high level architecture