Abstract
Overview
Introduction
Speech analytics is moving from a tool for governmental intelligence work to a
commercially viable proposition in customer service.
Scope
- Draws from existing Datamonitor research on agent positions, CRM, and
quality monitoring.
- Draws from in-depth interviews with 12 vendors in the market.
Highlights
Offers revenue projections 2005-2010 for the 4 major global regions (North
America, APAC, CALA, and EMEA,) and segments out opportunity by 12 verticals.
Reasons to Purchase
- Delivers a statistical and graphical overview of spending in the emerging
market for speech analytics.
- Provides a clear picture of spending trends on this emerging technology at
a critical stage in its adoption.
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