- DATAMONITOR VIEW
- CATALYST
- SUMMARY
- METHODOLOGY
- ANALYSIS
- How investors can profit from India's growing market size
- India's offshore outsourcing market is still a viable offshore location
for English speaking services
- India's domestic market presents real revenue opportunities in this
expanding market
- Why Indiastill offers investors avery low-cost business environment in
the medium term
- India has a lower cost-per-agent than western locations.
- India also compares favorably on price with many offshore locations
- India has a sizeable pool of labor from which outsourcing investors can
draw
- Investors can profit from low property and facilities costs in India
- India's ongoing stability isa major advantage for investors
- India's continued economic reform means investor confidence
- Ongoing political stability means limited risk for investors
- Beware of potential erosion of India's value proposition over long term
- India is susceptible to rising contact center agent costs
- Incentives are slowly disappearing in India
- Global offshore competition is likely to hurt India's value proposition
- Inter-industry competition for labor means increased wage escalation
- Infrastructure concerns abound in many of India's commercial centers
- APPENDIX
- Further reading
- Ask the analyst
- List of Tables
- Table 1: Indian outsourced APs, 2005 - 2010
- Table 2: Key Indian economic indicators, 2003 - 2005
- List of Figures
- Figure 1: Indian outsourced APs, 2005 - 2010
- Figure 2: Indian outsourced offshore APs, 2005 - 2010
- Figure 3: Indian offshore outsourced demand, 2005 - 2010
- Figure 4: Indian domestic outsourced APs, 2005 - 2010
- Figure 5: Global agent pricing survey, 2005
- Figure 6: Labor force and unemployment levels - selected offshore
locations, 2005
- Figure 7: Gross office rents - selected cities, 20050
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