Abstract
Overview
Introduction
This report combines all four briefs from the speech analytics theme for 2006.
The market focus briefs provide an introduction to speech analytics and
dissect trends in its adoption by vertical and global region, while the
strategic briefs provide strategic insights for vendors and a step-by-step
guide for customers.
Scope
- Provides revenue forecasts by vertical and global region for speech
analytics
- Identifies critical trends and drivers in adoption, and presents speech
analytics in the context of larger economic trends
- Examines the role of speech analytics within the organization for both
quality monitoring and business intelligence
Report Highlights
Outsourcers, financial services institutions, and communications firms have
powerful incentives to adopt speech analytics as a quality monitoring solution
North America will be the strongest initial market for speech analytics,
followed by EMEA. Utilities, travel and tourism and healthcare will be
promising markets for analytics.
Speech analytics is not a disruptive technology, but a natural extension of
trends within the customer-centric enterprise
Reasons to Purchase
- Gain a global overview of a valuable new tool for business intelligence
and quality monitoring
- Identify opportunities for both vendors and customers at a critical stage
in the market
- Derive in-depth insight into the drivers and inhibitors for adoption in
multiple verticals
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