Table of Contents
- DATAMONITOR VIEW
- CATALYST
- SUMMARY
- METHODOLOGY
- EXECUTIVE SUMMARY
- Introduction
- Infrastructure outsourcing opportunities in Western European and North
American financial services (Market Focus)
- ABN AMRO: a turn-around story (Strategy Focus)
- End-user trends in financial services outsourcing (Customer Focus)
- Infrastructure Outsourcing in Financial Services (Databook)
- Summary
- Despite relative maturity, infrastructure outsourcing in FS continues to
grow
- The desktop services market is likely to experience a single digit growth
- Desktop services are increasingly getting commoditized
- The move to mobile working will drive the growth
- Networking and Communications growth will be driven by the move to IP
- WAN solutions revenues have traditionally been greater than LAN
solutions though the balance is changing
- Mobility and IP convergence are part of a new wave of revenue growth
- Managed data center services will continue to see strong growth to 2008
- Managed services are driving the growth in the market
- Regulation drives the need to replicate data around the globe in the
financial services industry
- Storage services are growing as a result of growth in outsourcing
- Space is at premium in data centers
- Mainframe management services are back in favor
- Security managed services will be the fastest growing market
- ABN AMRO: A TURN-AROUND STORY (STRATEGY FOCUS)
- Summary
- Corporate restructuring: realigning the organization with the corporate
strategy
- Group shared services initiative aims to generate efficiencies across
geographies and lines of business
- Cost discipline is reaping significant benefits...
- ...but at the group level profitability remained a concern in 2005
- Can the wholesale business be key to both past problems and future
growth?
- IT outsourcing: the enabler of corporate change
- Key contract details of ABN AMRO' s main outsourcing relationships
- ABN AMRO' s strategy and guiding principles for successful IT
outsourcing
- Success of outsourcing focused IT strategy will be judged on bottom line
impact!
- END-USER TRENDS IN FINANCIAL SERVICES OUTSOURCING (CUSTOMER FOCUS)
- Summary
- Outsourcing is a major enabler of change in the financial services sector
- Outsourcing is intrinsic to meeting corporate objectives
- "Variabilization" of costs and overall IT rationalization are the
primary motivators for outsourcing
- Outsourcing is a major vendor opportunity despite high take-up levels
- Increased outsourcing by current customers will fuel IT domains
outsourcing market growth
- Applications development is touted as the most outsourced area in the
financial services sector
- The use of infrastructure outsourcing in the financial services
continues to increase
- Internal servicing remains the default situation with many FSIs
apprehensive of outsourcing
- INFRASTRUCTURE OUTSOURCING IN FINANCIAL SERVICES (DATABOOK)
- What is this report about?
- Catalyst
- Methodology
- Definitions
- Infrastructure outsourcing in financial services
- Desktop Outsourcing
- Network & Communications Outsourcing
- Hosting and Managed Services
- APPENDIX
- Extended Methodology
- Further reading
- Ask the analyst
- List of Tables
- Table 1: Infrastructure services spend in North America by BPO service
area, $m
- Table 2: Infrastructure Services spend in Western Europe by BPO
service area, $m
- Table 3: Network and communications services revenues in North
America, $m
- Table 4: Network and communications services revenues in Western
Europe, $m
- Table 5: Data center services spend in North America, $m
- Table 6: Data centers spend in Western Europe, $m
- Table 7: ABN AMRO has experienced far better profitability in the
mid-market than in the mass-retail segment
- Table 8: The financial services main IT business objectives highly
likely to be achieved through outsourcing
- Table 9: The financial services institutions infrastructure and
applications outsourcing
- Table 10: The financial services overall outsourcing strategy by line
of business
- Table 11: Global infrastructure outsourcing by service type,
2002-2008, $m
- Table 12: Infrastructure outsourcing by line of business, 2002-2008, $m
- Table 13: Infrastructure outsourcing by region, 2006, $m
- Table 14: Infrastructure outsourcing revenues and growth prospects by
country, $m
- Table 15: Desktop outsourcing by lines of business, 2002-2008, $m
- Table 16: Desktop outsourcing by region, 2006, $m
- Table 17: Desktop outsourcing revenues and growth prospects by
country, $m
- Table 18: Network & Communications outsourcing by lines of
business, 2002-2008, $m
- Table 19: Network & Communications outsourcing by region, 2006, $m
- Table 20: Network & Communications outsourcing revenues and growth
prospects by country, $m
- Table 21: Hosting and Managed Services outsourcing by lines of
business, 2002-2008, $m
- Table 22: Hosting and Managed Services outsourcing by region, 2006, $m
- Table 23: Hosting and Managed Services outsourcing revenues and growth
prospects by country, $m
- List of Figures
- Figure 1: Financial services infrastructure outsourcing spending by
market segment, 2006-2008
- Figure 2: Desktop services spend in North America and Western Europe,
$m
- Figure 3: Network and communications services revenues in North
America and Western Europe, $m
- Figure 4: Data center services North American and Western European
revenues, $m
- Figure 5: The demand for security management services is growing
- Figure 6: Market capitalization (March 2006)- revenue (FY 2005) ratio
- Figure 7: ABN AMRO' s new corporate structure
- Figure 8: ABN AMRO' s operating result is still not as strong as it
should be
- Figure 9: The group restructuring effort aligns business structure
more closely with corporate strategy
- Figure 10: The financial services primary IT and business objectives /
objectives highly likely to be achieved through outsourcing
- Figure 11: The financial services top five IT business objectives
highly likely to be achieved through outsourcing, by line of business
- Figure 12: The main drivers for outsourcing in the financial services
- Figure 13: Infrastructure / applications domains currently outsourced
- Figure 14: The financial services infrastructure / applications
outsourcing (at least one function)
- Figure 15: The financial services applications outsourcing
- Figure 16: The financial services infrastructure outsourcing
- Figure 17: The financial services overall outsourcing strategy
- Figure 18: Global infrastructure outsourcing by service type,
2002-2008, $m
- Figure 19: Infrastructure outsourcing by line of business, 2002-2008,
$m
- Figure 20: Infrastructure outsourcing by region, 2006, $m
- Figure 21: Infrastructure outsourcing revenues and growth prospects by
biggest 10 countries, $m
- Figure 22: Desktop outsourcing by lines of business, 2002-2008, $m
- Figure 23: Desktop outsourcing by region, 2006
- Figure 24: Desktop outsourcing revenues and growth prospects by
biggest 10 countries
- Figure 25: Network & Communications outsourcing by lines of
business, 2002-2008, $m
- Figure 26: Network & Communications outsourcing by region, 2006
- Figure 27: Network & Communications outsourcing revenues and
growth prospects by biggest 10 countries
- Figure 28: Hosting and Managed Services outsourcing by lines of
business, 2002-2008, $m
- Figure 29: Hosting and Managed Services outsourcing by region, 2006
- Figure 30: Hosting and Managed Services outsourcing revenues and
growth prospects by biggest 10 countries
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