The Open Approach to Hosted and Managed Speech Services (Technology Focus)

Abstract

Introduction

The market for hosted and premise-based managed speech and DTMF services continues to gain traction as more customers demand deployment flexibility and quicker ROI.

Scope of this report

• Coverage of the four major deployment models for hosted and premise-based managed speech services.
• Datamonitor' s strategic recommendations for enterprises and service providers, currently engaged in or evaluating speech recognition solutions.

Discussion of the true impact of the Voice-XML open standard in hosted and managed speech services delivery. Research and analysis highlights

Business needs are constantly changing in the face of regulatory, competitive, industry and customer-driven events. As a result, organizations need the ability to quickly introduce new products and services and terminate existing products and services according to shifting patterns in the market.

Key reasons to read this report

• Understand the underlying technology trends that are helping create a market more suitable for hosted and premise-based managed speech services.
• Learn of the three stages of evolution in the contact center and IVR.