Table of Contents
- DATAMONITOR VIEW
- ANALYSIS
- Governments are increasingly adopting citizen-centric enhancements to
service delivery
- Constituents have increased expectations of what constitutes ' good
service'
- Agencies are cautiously beginning to explore the capabilities of
' Government 2.0'
- Ensuring public security will remain a high priority
- Concerns about terrorism and the need for secure borders are driving
the focus on public security
- Governments are investing in solutions to protect the security of
information
- A focus on performance management is driving increased interagency
cooperation
- Interagency information sharing gives decision makers a more complete
view of government operations
- Back-office centralization and resource sharing leads to cost-savings
and streamlined processes
- The 2008 US election will lead to a renewed focus on the administration
of elections
- ACTIONS
- Impact on governments
- Recommendations for vendors selling technology into the government sector
- APPENDIX
- Abbreviations
- Methodology
- Further reading
- Ask the analyst
- Datamonitor consulting
- Disclaimer
- List of Figures
- Figure 1: Improving constituent service is among the top priorities
for government IT managers
- Figure 2: Government IT spending continues to rise across levels and
geographies
- Figure 3: Priorities for investment in security technologies among
government agencies
- Figure 4: Governments can improve service delivery by sharing
information across agencies
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