Table of Contents
- DATAMONITOR VIEW
- ANALYSIS
- Implement a flexible migration plan that meets the unique needs of
companies
- Showcase the advantages of moving to a Voice-XML platform
- Tackle inhibitions on a case-by-case basis
- Protect customer installed base with strategic pricing strategies
- Focus on the core features and functions of IVR platforms
- Develop an effective and unique partner ecosystem
- Partnering with application developers
- Partnering with system integrators (SI' s)
- Partner with strategy and management consulting firms
- Position IVR as an enabling platform across the entire enterprise
- Unified Communications
- Field services
- Align IVR with new revenue channels
- Multimedia benefits all stakeholders
- Preempt customer interaction requirement
- ACTIONS
- Give customers a roadmap to upgrade to the new technology
- Allow businesses to design and manage their own applications
- Sell IVR to the enterprise
- Provide more channels to generate revenues
- APPENDIX
- Definitions
- Contact centers
- Dual tone multi-frequency (DTMF)
- Interactive voice response (IVR)
- Open standards
- Voice-XML
- Methodology
- Further reading
- Ask the analyst
- Datamonitor consulting
- Disclaimer
- List of Tables
- Table 1: Voice-XML vs. Traditional IVR revenue, 2006- 2012
- Table 2: Voice-XML vs. Traditional IVR revenue, 2006- 2012 by
proportion
- List of Figures
- Figure 1: Voice-XML vs. Traditional IVR revenue, 2006- 2012
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