Report: The Future of B2C Parcel Delivery TOC

Overview
- Catalyst
- Summary
Executive Summary
- Market size and growth forecasts
- Trends and drivers
- Competitive Overview
- Regional comparison
- Opportunities and challenges
Table of Contents
Table of figures
Size and growth of the B2C delivery parcels market
- European B2C parcels market outpaces B2B market
  - European market still showing healthy growth prospects
Trends and drivers of the B2C parcels market
- eCommerce main growth driver of B2C parcels markets
  - eCommerce grows at expense of traditional mail order
Competitive overview
- C2C and International segments showing fastest growth
  - B2C - C2C
  - Domestic - International
  - Premium - Economy
- Market becoming more competitive as new entrants focus on increasing their market share
  - Postal operators still hold almost half of the B2C market
  - Selection criteria evolve beyond price as B2C market develops and B2B carriers try to leverage their international and premium service capabilities
- Future market leaders will be those that develop innovations challenging current delivery methods
  - Expanding service portfolio with broader range of delivery options
  - New tracking technologies such as RFID and GPS are changing the way parcels are monitored
  - Collaboration between the retailers and the B2C parcel carriers drives delivery success
  - New supply chain models are changing ways of delivering parcels
Regional comparison
- European B2C market shows no sign of maturity whilst Asia records fastest growth
  - Physical and non-physical eCommerce influences B2C volume growth
  - Political instability and security concerns about payment methods deterring growth
  - Regulatory laws and poor infrastructure can hold back development of the B2C market
  - Americas
  - Asia-Pacific
Opportunities and challenges
- Opportunities in B2C for parcel carriers exist in 2 man, international and new delivery methods
  - Product range attractive for home delivery is widening
  - B2C/C2C cross border volumes can be exploited further
    - Cultural awareness
    - Central warehouses and direct distribution
  - Co-operation between retailers and carriers key to improved customer service
  - Expansion of delivery options and alternative methods can radically alter B2C parcel delivery market
    - Additional delivery slots
    - Alternative pick-up and drop off points
- Challenges in regulatory and logistical areas are dampening B2C' s growth potential
  - Cross border trade offers potential if it can overcome regulatory obstacles
  - Custom duties and regulatory barriers holding back B2C parcel volumes
  - VAT exemption distorts competition
  - Non recognition of foreign brands and language barriers slowing down international B2C demand
  - Digitization of products reduces physical transport requirement
  - Delivery Failure main obstacle to efficient delivery and profitable carrier operations
    - Final mile delivery problems
    - Improper information flow to the fulfilment centre
  - Need for alternative payment solutions
Conclusion
APPENDIX
- Definitions
  - B2C
- Methodology
- Further reading
- Ask the analyst
- Datamonitor consulting
- Disclaimer
- List of Figures
  - Figure 1: The European* B2C parcels market will form more than a quarter of total value by 2012
  - Figure 2: The European* B2C market to reach nearly E12.5bn by 2012
  - Figure 3: EU-12 B2C market by country share (2007)
  - Figure 4: B2B versus B2C value by country (2007)
  - Figure 5: B2B versus B2C growth rates (2007-2012)
  - Figure 6: European B2C market size and growth forecast
  - Figure 7: Post office market share of B2C market value (%) in 2007
  - Figure 8: Postal operators dominate the B2C market across Europe
  - Figure 9: B2C parcel delivery market size forecasts by region (2007-2012)
  - Figure 10: Global Comparison of B2C market size and potential
  - Figure 11: Top 10 global B2C markets

The Future of B2C Parcel Delivery

Table of Contents