Table of Contents
- DATAMONITOR VIEW
- CATALYST
- SUMMARY
- METHODOLOGY
- INTRODUCTION
- IT systems management: the key vendors
- ANALYSIS
- Market trends and developments
- The demand for power management solutions and ' green IT' is growing
rapidly
- The extensive use of virtualization will lead to greater demand for
effective virtualization management
- The convergence of IT networks and telecommunications networks is
extending the reach of ITSM solutions
- Application management will focus on ensuring quality and speed of
service rather than availability
- ITSM solutions are best placed to provide enterprises with auditing
and governance functionality
- Service management increases the value of ITSM by allowing enterprises
to measure the benefit of IT
- The IT systems management Decision Matrix
- HP and IBM are clear market leaders in terms of technology and market
impact
- CA has yet to transform its technology strength into market impact
and positive user sentiment
- Microsoft has made significant advances in its technology and is
gradually approaching the market leaders
- BMC has an impressive offering and will continue to compete
effectively, particularly around BSM
- Symantec' s Altiris family of products will serve as the glue that
binds its various ITSM point products
- MARKET LEADERS
- Market leaders: Technology
- HP and IBM are clear technology leaders, with CA a close second
- BMC' s technology competes with CA, HP and IBM in certain areas
- Microsoft and Symantec have significantly improved their offerings but
still lag behind the top vendors
- Administration and reporting features are a key opportunity for
improvement and differentiation
- Market leaders: User Sentiment
- Unsurprisingly, IBM is the overall leader in terms of mindshare
- EMC has impressed end-users with its product quality, client
engagement and support
- HP has good overall end-user sentiment but it needs to improve its
client engagement and vertical messaging
- Novell' s customers rate its product quality and customer support very
highly
- End-users require a greater degree of vertical specialization in ITSM
solutions
- Market leaders: Impact
- CA, HP and IBM lead in market impact, with CA enjoying the largest
historical installed base
- HP has significantly outperformed the market in terms of revenue growth
- VENDOR ANALYSIS
- BMC: IT systems management radar
- CA: IT systems management radar
- EMC: IT systems management radar
- Fujitsu: IT systems management radar
- HP: IT systems management radar
- Recommendation: Shortlist
- IBM :IT systems management radar
- Recommendation: Shortlist
- Microsoft: IT systems management radar
- Novell: IT systems management radar
- Symantec: IT systems management radar
- Technology breadth and vision are key features of market leadership
- Effeciency and rationalization will continue to drive ITSM investments
- Power and cooling management will bring ITSM and facilities management
together
- Vendors will benefit from highlighting their auditing and governance
capabilities
- APPENDIX
- Definitions
- Datamonitor ratings
- Extended methodology
- Technology
- User sentiment
- Market impact
- Further reading
- Ask the analyst
- List of Tables
- Table 1: The IT systems management Decision Matrix
- List of Figures
- Figure 1: The global IT systems management market is expected to
approach $14bn by 2012
- Figure 2: The IT systems management Decision Matrix
- Figure 3: Market leaders analysis: Technology
- Figure 4: Market leaders analysis: User sentiment
- Figure 5: Market leaders analysis: Impact
- Figure 6: The BMC IT Systems Management Radar
- Figure 7: The CA IT systems management radar
- Figure 8: The EMC IT systems management radar
- Figure 9: The Fujitsu IT systems management radar
- Figure 10: The HP IT systems management radar
- Figure 11: The IBM IT systems management radar
- Figure 12: The Microsoft IT systems management radar
- Figure 13: The Novell IT systems management radar
- Figure 14: The Symantec IT systems management radar
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