UK Remote Shopping 2009

Table of Contents

• CHAPTER 1 EXECUTIVE SUMMARY
  • Key Findings
  • Main Conclusions
• CHAPTER 2 MARKET ANALYSIS
  • Market Definition - Remote Shopping
  • Remote Shopping Market Overview
  • Channel Sales Trends
  • Total Online Market
    • Growth of Physical Retailers' Sales Online
    • Growth of Mail Order Specialists Sales Online
    • Growth of Pureplay Sales Online
  • Total Mail Order Market
    • Agency
    • Direct
  • TV Shopping
• CHAPTER 3 COMPANY DATA ANALYSIS
  • Market Shares
  • Agency Market Shares
  • Direct Market Shares
  • Online Market Shares
  • TV Shopping Market Shares
  • Key Operating Statistics
  • Advertising
• CHAPTER 4 OUTLOOK
  • Online Revolution Favours Physical Retailers
  • Consumer Access to Home Shopping Grows
  • Changing Role of Technology
  • Competition Increases
    • Larger Players Online
  • Economic Downturn
    • Growth Inhibitors
    • Growth Drivers
• CHAPTER 5 AMAZON UK
  • Company Overview
  • Market Shares
  • Trading Record
    • Year to December 2007
    • Year to December 2008
    • UK Trading
  • Retail Proposition
  • Outlook
• CHAPTER 6 ARGOS
  • Company Overview
  • Market Shares
  • Trading Record
    • Year to March 2008
    • Current Trading
  • Outlook
• CHAPTER 7 AVON UK
  • Company Overview
  • Market Shares
  • Trading Record
    • Year to December 2007
    • Current Trading
  • Retail Proposition
  • Outlook
• CHAPTER 8 EBAY UK
  • Company Overview
  • Market Shares
  • Trading Record
    • Year to December 2007
    • Current Trading
  • Retail Proposition
  • Outlook
• CHAPTER 9 FINDEL
  • Company Overview
  • Market Shares
  • Trading Record
    • Year to March 2008
    • Current Trading
  • Retail Propositions
  • Outlook
• CHAPTER 10 N BROWN
  • Company Overview
  • Market Shares
  • Trading Record
    • Year to February 2008
    • Six Months to August 2008
    • Current Trading
  • Retail Propositions
  • Outlook
• CHAPTER 11 NEXT DIRECTORY
  • Company Overview
  • Market Shares
  • Trading Record
    • Year to January 2008
    • Six months to July 2008
    • Current Trading
  • Retail Proposition
  • Outlook
• CHAPTER 12 OCADO
  • Company Overview
  • Market Shares
  • Trading Record
    • Year to November 2007
    • Current Trading
  • Outlook
• CHAPTER 13 OTTO UK (FREEMANS & GRATTAN)
  • Company Overview
  • Market Shares
  • Trading Record
    • Year to February 2008
    • Current Trading
  • Retail Propositions
  • Outlook
• CHAPTER 14 QVC
  • Company Overview
  • Market Shares
  • Trading Record
    • Year to December 2007
    • Current Trading
  • Retail Proposition
  • Outlook
• CHAPTER 15 REDCATS UK
  • Company Overview
  • Market Shares
  • Trading Record
    • Year to December 2007
    • Current Trading
  • Retail Proposition
  • Outlook
• CHAPTER 16 SHOP DIRECT GROUP
  • Company Overview
  • Market Shares
  • Trading Record
    • Year to April 2008
    • Current Trading
  • Retail Propositions
  • Outlook
• CHAPTER 17 SIT-UP
  • Company Overview
  • Market Shares
  • Trading Record
    • Year to December 2007
    • Current Trading
  • Retail Proposition
  • Outlook
• CHAPTER 18 TESCO
  • Company Overview
  • Market Shares
  • Trading Record
    • Year to February 2008
    • Year to February 2009
  • Retail Proposition
  • Outlook
• CHAPTER 19 GLOSSARY
  • Financial Statistics - VAT
  • Trading Profile
  • Key Operating Ratios
  • Physical Development
  • Abbreviations
  • Methodology - e-Retail
• List of Tables
  • Table 1: Remote shopping market definition
  • Table 2: Remote shopping market - sales by channel 1998-2008e
  • Table 3: Online market 1998-2008e
  • Table 4: Mail order market 1998-2008e
  • Table 5: Agency market 1998-2008e
  • Table 6: Direct market 1998-2008e
  • Table 7: TV shopping sales 1998-2008e
  • Table 8: Remote shopping market share trends 2003-2008e
  • Table 9: Agency market share trends 2003-2008e
  • Table 10: Direct mail order market share trends 2003-2008e
  • Table 11: Door-to-door market share trends 2003-2008e
  • Table 12: Online market share trends 2003-2008e
  • Table 13: TV shopping market share trends 2003-2008e
  • Table 14: Remote shopping retailers key operating statistics 2007/08
  • Table 15: Remote shopping retailers advertising media expenditure 2002-2007
  • Table 16: Remote shopping retailers advertising spend by medium 2007
  • Table 17: Online sales by type of retailer, 1998 & 2008e
  • Table 18: Amazon company overview 2009
  • Table 19: Amazon key operating statistics 2003-2008e
  • Table 20: Amazon trading record 2004-2008e
  • Table 21: Amazon retail proposition 2009
  • Table 22: Argos company overview 2009
  • Table 23: Argos key operating statistics 2003-2008e
  • Table 24: Argos trading record 2004-2008
  • Table 25: Avon UK company overview 2009
  • Table 26: Avon UK key operating statistics 2003-2008e
  • Table 27: Avon UK trading record 2003-2008e
  • Table 28: Avon retail proposition 2009
  • Table 29: eBay UK company overview 2009
  • Table 30: eBay UK key operating statistics 2003-2008e
  • Table 31: eBay trading record 2004-2008e
  • Table 32: eBay UK retail proposition 2009
  • Table 33: Findel company overview 2009
  • Table 34: Findel key operating statistics 2003-2009e
  • Table 35: Findel group trading record 1999-2009e
  • Table 36: Findel Home Shopping division trading record 1999-2009e
  • Table 37: Findel sales by division 2007 and 2008
  • Table 38: Findel credit business - catalogue retail proposition 2009
  • Table 39: Findel cash with order proposition 2009
  • Table 40: N Brown company overview 2009
  • Table 41: N Brown key operating statistics 2004-2009e
  • Table 42: N Brown mail order trading record 1999-2009e
  • Table 43: N Brown home shopping sales by catalogue target market 2003-2008
  • Table 44: N Brown sales mix 2003-2008
  • Table 45: N Brown midlife catalogue titles - retail proposition 2009
  • Table 46: N Brown young target market catalogue titles - retail proposition 2009
  • Table 47: N Brown elderly target market catalogue titles - retail proposition 2009
  • Table 48: N Brown other websites/titles - retail proposition 2009
  • Table 49: Next Directory company overview 2009
  • Table 50: Next Directory key operating statistics 2004-2009e
  • Table 51: Next Directory trading record 1999-2009e
  • Table 52: Next Directory retail proposition 2009
  • Table 53: Ocado company overview 2008
  • Table 54: Ocado key operating statistics 2003-2008e
  • Table 55: Ocado trading record 2003-2007
  • Table 56: Otto UK company overview 2009
  • Table 57: Grattan key operating statistics 2004-2009e
  • Table 58: Freemans key operating statistics 2004-2009e
  • Table 59: Grattan mail order trading record 2004-2009e
  • Table 60: Freemans mail order trading record 2004-2009e
  • Table 61: Otto UK agency catalogues retail proposition 2009
  • Table 62: Otto UK direct catalogues retail proposition 2009
  • Table 63: QVC company overview 2009
  • Table 64: QVC key operating statistics 2003-2008e
  • Table 65: QVC trading record 2004-2008e
  • Table 28: QVC retail proposition 2009
  • Table 67: Redcats UK company overview 2009
  • Table 68: Redcats UK key operating statistics 2003-2008e
  • Table 69: Redcats trading record 2004-2008e
  • Table 70: Redcats UK agency and direct catalogue sales 1997-2007
  • Table 71: Redcats UK brands broken down 2004-2008e
  • Table 72: Redcats UK direct catalogue retail proposition 2009
  • Table 73: Shop Direct Group company overview 2009
  • Table 74: Shop Direct Group key operating statistics 2003-2008e
  • Table 75: Shop Direct Group home shopping trading record 2004-2008e
  • Table 76: Shop Direct Group agency retail proposition 2009
  • Table 76: Shop Direct Group direct retail proposition 2009
  • Table 78: Sit-up company overview 2009
  • Table 79: Sit-up key operating statistics 2003-2008e
  • Table 80: Sit-up trading record 2004-2008e
  • Table 81: Sit-up retail proposition 2009
  • Table 82: Tesco company overview 2009
  • Table 83: Tesco key operating statistics 2004-2009e
  • Table 84: Tesco UK trading record 2004-2009e
  • Table 85: Tesco.com trading record 2004-2009e
• List of Figures
  • Figure 1: Remote shopping channels 2008e
  • Figure 2: Main channels share of remote shopping 2003-2008e
  • Figure 3: Remote shopping % change in sales by segment 2003-2008e
  • Figure 4: Total retail growth vs online growth 1998-2008e
  • Figure 5: Online sales as a percentage of total retail 1998-2008e
  • Figure 6: Total online sales vs physical retailers sales 2002-2008e
  • Figure 7: Total online growth vs mail order retailers online growth 2002-2008e
  • Figure 8: Total online growth vs online pureplay specialists growth 2002-2008e
  • Figure 9: Total mail order market growth vs total retail sales growth 1998-2008e
  • Figure 10: Mail order share of total retail and non-food retail expenditure 1998-2008e
  • Figure 11: Growth via agency & direct channels vs total mail order growth 1998-2008e
  • Figure 12: Direct, door-to-door and agency shares of market 2003-2008e
  • Figure 13: Winners and losers in remote shopping market share 2008e on 2007
  • Figure 14: Winners and losers in agency mail order market share 2008e on 2007
  • Figure 15: Winners and losers in direct mail order market share 2008e on 2007
  • Figure 16: Winners and losers in online market share 2008e on 2007
  • Figure 17: Changing face of remote shopping 2009 vs 2003
  • Figure 18: Channel share of online market 1998 & 2008e
  • Figure 19: Internet users and online shoppers 2005-2012
  • Figure 20: Proportion of mail order retailers sales taking place online 2007 and 2008e
  • Figure 21: Intensifying competition for remote shopping spend 2009
  • Figure 22: Impact of economic downturn on remote shopping 2009
  • Figure 23: Value change (%) by retail sector 2007 and forecast 2008e & 2009e
  • Figure 24: Store-based retail and remote shopping growth, 2002-07 and forecast 2007-2012
  • Figure 25: Amazon market shares 2003-2008e
  • Figure 26: Argos remote shopping and online market shares 2003-2008e
  • Figure 27: Avon UK door-to-door market shares 2003-2008e
  • Figure 28: Avon UK remote shopping market shares 2003-2008e
  • Figure 29: eBay UK remote shopping and online market shares 2003-2008e
  • Figure 30: Findel remote shopping and direct mail order market shares 2003-2008e
  • Figure 31: N Brown direct mail order and remote shopping market shares 2003-2008e
  • Figure 32: Next Directory remote shopping and direct mail order market shares 2003-2008e
  • Figure 33: Next Directory active customer numbers & average spend per customer, years to January 2003-2008
  • Figure 34: Ocado remote shopping and online market shares 2003-2008e
  • Figure 35: Otto UK agency mail order market shares by brand 2003-2008e
  • Figure 36: Otto UK direct mail order market shares by brand 2003-2008e
  • Figure 37: Otto UK remote shopping market shares by brand 2003-2008e
  • Figure 38: QVC TV shopping market shares 2003-2008e
  • Figure 39: QVC remote shopping market shares 2003-2008e
  • Figure 40: Redcats UK agency, direct mail order and remote shopping market shares 2003-2008e
  • Figure 41: Shop Direct Group remote shopping market shares 2003-2008e
  • Figure 42: Shop Direct Group agency mail order market shares 2003-2008e
  • Figure 43: Shop Direct Group direct mail order market shares 2003-2008e
  • Figure 44: Sit-up TV shopping market shares 2003-2008e
  • Figure 45: Sit-up remote shopping market shares 2003-2008e
  • Figure 46: Tesco online market shares 2003-2008e
  • Figure 47: Tesco remote shopping market shares 2003-2008e