Abstract
Introduction
The market for voice biometrics has had, to say the least, its ups and its
downs throughout the first decade of the millennium. And yet, a recent spike
in activity indicates that this technology is approaching a watershed. The
barriers to adaption have certainly changed such that voice biometrics has the
potential to significantly change the way in which enterprises authenticate
their callers.
Scope of this research
- Traditional authenticators are ineffective security measures and hassles
for customers to remember;
- An overview of voice biometric technologies and ways in which the
technology can be applied in the enterprise
- A competitive landscape differentiating the providers of voice biometric
technology and solutions
- Case studies comparing and contrasting various voice biometric solution
deployments
Research and analysis highlights
The factor that causes the greatest deal of concern within an enterprise is
authentication, or more specifically, how to do it without irritating the
customer but without compromising on security. The traditional methods include
verification through personal identification numbers (PINs) or passwords.
These are easily guessed.
The pilots at Charles Schwab and the Home Shopping Network never made it into
production. Yet, analysts and vendors anticipated the technology would
proliferate in the enterprise space. In 2006, the Dutch bank ABN Amro
initiated a pilot voice biometric solution for customers making balance
inquiries, transfers, and investment orders.
Enterprisesparticularly those in financial servicesare loathe to reveal their
technology investments publically. Voice biometrics is an exception.
Enterprises should push voice biometrics to their customers as a major
customer service differentiator that is both convenient and makes existing
forms of authentication even more robust.
Key reasons to purchase this research
- Understand key market trends and drivers shaping voice biometric solutions
in the enterprise.
- Become familiar with key vendor messages and differentiators across major
vendors in the market.
- Learn of market sizing and forecasts for spending in voice picking
solutions from 2008 to 2014.
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