Abstract
A Datamonitor analyst brief, providing insight into the Argentine contact
center outsourcing sector, with an emphasis on offshore delivery potential.
Scope of this research
- An overview of Argentina' s outsourced contact center market
- Competitive factors and issues associated with outsourced contact center
delivery in Argentina
- Offshore opportunities for contact center outsourcers based in Argentina.
- Strategic recommendations for Argentinean contact center outsourcers to
win business and enhance margins
Research and analysis highlights
Argentina has a dynamic contact center outsourcing sector, which will grow
through 2013
Competitive issues facing Argentina-based outsourcers include inflation, real
estate costs and business environment
Offshore opportunities exist for outsourcers in Argentina, but winning
contracts will be difficult in face of alternative delivery markets in the
region
Key reasons to purchase this research
- Learn about the evolution of Argentina' s outsourced contact center sector
- Understand what the competitive issues are in Argentina' s contact center
outsourcing sector
- Develop an understanding of what steps vendors need to take in Argentina,
so as to enhance margins and increase offshore volumes
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