Life and Pensions Quarterly Competitor Tracker Q2 2009

Table of Contents

OVERVIEW

• Catalyst
• Summary
• Methodology

INTRODUCTION

• The Life and Pensions Competitor Tracker provides both one month and 12 month views of developments
  • Datamonitor tracks 42 key life and pensions providers and distributors each quarter
  • Datamonitor' s Life and Pensions Team provides analysis of the key developments
  • A fully searchable database of the past 12 months of developments is also delivered alongside in the report

KEY TRENDS AND DEVELOPMENTS IN Q2 2009

• The life and pensions market has observed several competitor developments and industry trends
  • Innovating technology and delivery are important for competitors
  • The lure of Asian markets continues but competitors have not forgotten their existing customer base in developed countries
  • Competitor developments in Q2 2009 are led by Aviva and Manulife

• The second quarter of 2009 records competitors keeping up the pace of innovative developments
  • Competitor developments in Q2 2009 equaled the previous quarter of 51 developments
  • Competitors continue to dedicate their focus more on product innovation compared to M&A, partnerships and organic growth
  • Product innovation developments heavily outweigh customer targeting innovations in Q2 2009
  • Innovations in protection insurance and technological delivery emerge strongly in Q2 2009
  • Organic growth shows decreasing visibility in the market in Q2 2009
  • Competitors are refocusing on operations in developed countries but Asia still lures innovation

PRODUCT INNOVATION AND CUSTOMER TARGETING

• AMP Life Limited
  • Australia: AMP launches superannuation products

• Aviva
  • Australia: Aviva announces enhancements to its retirement products portfolio
  • Australia: Aviva supports the certainty of access to superannuation benefits
  • Australia: Aviva implements voice biometrics
  • Ireland: Hibernian Aviva announces a deposit fund for pension investors
  • Malaysia: CIMB launches EasyLife Health Plan
  • Netherlands: Delta Lloyd reduces premium rates
  • Romania: Aviva Romania launches two new online tools
  • UK: Aviva launches a new website for advisors
  • UK: Norwich Union Healthcare' s income protection solution becomes automated
  • UK: Norwich Union offers bereavement helpline for group life customers

• Friends Provident
  • UK: Friends Provident launches Selling Techniques Toolkit for protection
  • UK: Friends Provident launches eSelect
  • UK: Friends Provident urges government to tackle poor online pensions

• Lincoln National
  • US: Lincoln Financial Group announces family care reimbursement benefit rider on LTD policies

• Liverpool Victoria
  • UK: Liverpool Victoria extends its critical illness cover

• Lloyds Banking Group
  • UK: Scottish Widows offers two new multi-manager funds

• Manulife
  • Indonesia: Manulife Indonesia introduces a new Sharia unit and a new Sharia-specific product
  • Japan: Manulife Japan launches Yume-no-Teikibin
  • Singapore: Manulife introduces C.A.R.E.
  • US: John Hancock enhances group LTC care insurance and discounts program
  • US: John Hancock launches a current assumption universal life insurance product
  • US: John Hancock introduces new retirement income product
  • US: John Hancock introduces new variable life insurance product

• Skandia
  • Singapore: Skandia International expands its product range in Singapore
  • UK: Skandia launches new income generating protected product

• The Hartford
  • US: The Hartford launches its revamped website
  • US: The Hartford extends group life insurance coverage

M&A, PARTNERSHIPS AND ORGANIC GROWTH

• Allianz
  • China: Allianz announces the establishment of Shandong branch
  • China: Allianz and ICBC complete the share transfer of ICBC shares through a private sale

• Aviva
  • China: Aviva sets up a new office in Hubei province, China
  • Poland: Commercial Union Poland changes name to Aviva
  • Russia: Aviva acquires pension fund from ING in Russia
  • UK: FDC takes over Lancyr

• Barclays
  • Spain: Barclays and CNP enter into a joint venture in Spain, Portugal and Italy

• BNP Paribas
  • France: BNP Paribas acquires Fortis Bank and establishes partnership in insurance with Fortis
  • France: CNP Assurances and Malakoff Mederic introduce new pensions business
  • Korea: BNP Paribas Assurance agrees to increase stake in SHC&Life with Shinhan Financial
  • Vietnam: Vietcombank, Cardif and SeAbank introduce VCLI

• Co-operative Financial Services
  • UK: The Co-operative Financial Services merger with Britannia is backed by members

• Friends Provident
  • UK: Friends Provident to offer its new stakeholder scheme to Swinton employees

• Fortis
  • Belgium: Fortis Insurance Belgium rebrands its business
  • UK: Tesco enters into a partnership with Fortis

• HSBC Holdings
  • China: HSBC launches joint insurance company in partnership with National Trust

• Lincoln National
  • UK: Lincoln Financial Group announces sale of its Lincoln UK subsidiary

• Lloyds Banking Group
  • UK: Scottish Widows and Clerical partners to provide single intermediary product proposition

• Manulife
  • China: Manulife-Sinochem Life Insurance announces a new branch in Shenyang
  • US: CHCS Services agrees to manage John Hancock Long-Term Care Insurance' s provider discount and caregiver programs
  • US: John Hancock acquires Federal Long Term Care Insurance Program contract

• Prudential
  • Taiwan: Prudential completes the transfer of assets and liabilities in Taiwan to China Life Insurance of Taiwan

• Prudential US
  • US: Prudential Retirement and Hewitt Associates offer IncomeFlex Target

APPENDIX

• Methodology
• Ask the analyst
• Datamonitor consulting
• Disclaimer

TABLES

• Table: The 42 companies covered by Datamonitor' s Life and Pensions Competitor Tracker
• Table: Competitors achieving more than 3 product innovations in the past 12 months

FIGURES

• Figure: Competitor developments totaled 51 developments in Q1 2009
• Figure: Products innovation developments continue their dominance over M&A, partnership or organic growth activities
• Figure: Product innovations feature more strongly than customer targeting developments
• Figure: Innovations in technology emerge strongly in the second quarter
• Figure: Partnership activity is more rife in Q2 2009 compared to M&A or organic growth developments
• Figure: Competitors are refocusing on their operations in developed countries