Table of Contents
TABLE OF CONTENTS
OVERVIEW 1
Catalyst 1
Summary 1
INTRODUCTION
9
Reasons to Purchase 9
Definitions 10
US RETAIL BANKING INDUSTRY:
ESTIMATED SPENDING ON IT 12
Overview 12
Estimated spending by
technology segment 14
Estimated IT spending by channel 16
JPMORGAN
CHASE & CO 18
Budget overview 18
JPMorgan Chase & Co, estimated
spending on IT 19
JPMorgan Chase & Co, estimated IT spending by channel
23
CITIGROUP INC 25
Budget overview 25
Citigroup Inc, estimated
spending on IT 26
Citigroup Inc, estimated IT spending by channel 30
BANK OF AMERICA CORP 32
Budget overview 32
Bank of America Corp,
estimated spending on IT 33
Bank of America Corp, estimated IT spending by
channel 37
FANNIE MAE 39
Budget overview 39
Fannie Mae, estimated
spending on IT 40
Fannie Mae, estimated IT spending by channel 44
FREDDIE MAC 46
Budget overview 46
Freddie Mac, estimated spending on
IT 47
Freddie Mac, estimated IT spending by channel 51
GMAC LLC 53
Budget overview 53
GMAC LLC, estimated spending on IT 54
GMAC LLC,
estimated IT spending by channel 58
WELLS FARGO & CO 60
Budget
overview 60
Wells Fargo & Co, estimated spending on IT 61
Wells Fargo
& Co, estimated IT spending by channel 65
GENERAL MOTORS ACCEPTANCE CORP
67
Budget overview 67
General Motors Acceptance Corp, estimated
spending on IT 68
General Motors Acceptance Corp, estimated IT spending by
channel 72
WACHOVIA CORP 74
Budget overview 74
Wachovia Corp,
estimated spending on IT 75
Wachovia Corp, estimated IT spending by
channel 79
AMERICAN EXPRESS CO 81
Budget overview 81
American
Express Co, estimated spending on IT 82
American Express Co, estimated IT
spending by channel 86
APPENDIX 88
Methodology 88
Further reading
89
How to contact experts in your industry 89
Disclaimer 89
LIST OF FIGURES
Figure 1: Retail banking industry, US, spending on IT
($m), 2008 and 2009 12
Figure 2: Retail banking industry, US, estimated
spending by IT segment ($m), 2008 14
Figure 3: Retail banking industry,
US, estimated spending on IT by channel ($m), 2008 16
Figure 4: JPMorgan
Chase & Co, estimated spending by IT segment, 2008 19
Figure 5: JPMorgan
Chase & Co, estimated spending by IT sub-segment ($m), 2008 21
Figure 6:
JPMorgan Chase & Co, estimated spending on IT by channel, 2008 23
Figure
7: Citigroup Inc, estimated spending by IT segment, 2008 26
Figure 8:
Citigroup Inc, estimated spending by IT sub-segment ($m), 2008 28
Figure
9: Citigroup Inc, estimated spending on IT by channel, 2008 30
Figure 10:
Bank of America Corp, estimated spending by IT segment, 2008 33
Figure 11:
Bank of America Corp, estimated spending by IT sub-segment ($m), 2008 35
Figure 12: Bank of America Corp, estimated spending on IT by channel, 2008
37
Figure 13: Fannie Mae, estimated spending by IT segment, 2008 40
Figure 14: Fannie Mae, estimated spending by IT sub-segment ($m), 2008 42
Figure 15: Fannie Mae, estimated spending on IT by channel, 2008 44
Figure
16: Freddie Mac, estimated spending by IT segment, 2008 47
Figure 17:
Freddie Mac, estimated spending by IT sub-segment ($m), 2008 49
Figure 18:
Freddie Mac, estimated spending on IT by channel, 2008 51
Figure 19: GMAC
LLC, estimated spending by IT segment, 2008 54
Figure 20: GMAC LLC,
estimated spending by IT sub-segment ($m), 2008 56
Figure 21: GMAC LLC,
estimated spending on IT by channel, 2008 58
Figure 22: Wells Fargo & Co,
estimated spending by IT segment, 2008 61
Figure 23: Wells Fargo & Co,
estimated spending by IT sub-segment ($m), 2008 63
Figure 24: Wells Fargo
& Co, estimated spending on IT by channel, 2008 65
Figure 25: General
Motors Acceptance Corp, estimated spending by IT segment, 2008 68
Figure
26: General Motors Acceptance Corp, estimated spending by IT sub-segment ($m),
2008 70
Figure 27: General Motors Acceptance Corp, estimated spending on
IT by channel, 2008 72
Figure 28: Wachovia Corp, estimated spending by IT
segment, 2008 75
Figure 29: Wachovia Corp, estimated spending by IT
sub-segment ($m), 2008 77
Figure 30: Wachovia Corp, estimated spending on
IT by channel, 2008 79
Figure 31: American Express Co, estimated spending
by IT segment, 2008 82
Figure 32: American Express Co, estimated spending
by IT sub-segment ($m), 2008 84
Figure 33: American Express Co, estimated
spending on IT by channel, 2008 86
Figure 34: Research methodology 88
LIST OF TABLES
Table 1: IT segments and sub segments 10
Table 2:
Channel definitions 11
Table 3: Retail banking industry, US, estimated
spending on IT ($m), 2008 and 2009 13
Table 4: Retail banking industry,
US, estimated spending by technology segment ($m), 2008 15
Table 5: Retail
banking industry, US, estimated spending on IT by channel ($m), 2008 17
Table 6: JPMorgan Chase & Co, IT budget estimates (%), 2008–09 18
Table 7: JPMorgan Chase & Co, IT budget by estimated entity (as % of overall
IT budget), 2008 18
Table 8: JPMorgan Chase & Co, estimated spending by IT
segment, 2008 20
Table 9: JPMorgan Chase & Co, estimated spending by IT
sub-segment, 2008 22
Table 10: JPMorgan Chase & Co, estimated spending on
IT by channel, 2008 24
Table 11: Citigroup Inc, IT budget estimates (%),
2008–09 25
Table 12: Citigroup Inc, estimated IT budget by entity
(as % of overall IT budget), 2008 25
Table 13: Citigroup Inc, estimated
spending by IT segment, 2008 27
Table 14: Citigroup Inc, estimated
spending by IT sub-segment, 2008 29
Table 15: Citigroup Inc, estimated
spending on IT by channel, 2008 31
Table 16: Bank of America Corp, IT
budget estimates (%), 2008–09 32
Table 17: Bank of America Corp,
estimated IT budget by entity (as % of overall IT budget), 2008 32
Table
18: Bank of America Corp, estimated spending by IT segment, 2008 34
Table
19: Bank of America Corp, estimated spending by IT sub-segment, 2008 36
Table 20: Bank of America Corp, estimated spending on IT by channel, 2008
38
Table 21: Fannie Mae, IT budget estimates (%), 2008–09 39
Table 22: Fannie Mae, estimated IT budget by entity (as % of overall IT
budget), 2008 39
Table 23: Fannie Mae, estimated spending by IT segment,
2008 41
Table 24: Fannie Mae, estimated spending by IT sub-segment, 2008
43
Table 25: Fannie Mae, estimated spending on IT by channel, 2008 45
Table 26: Freddie Mac, IT budget estimates (%), 2008–09 46
Table 27:
Freddie Mac, estimated IT budget by entity (as % of overall IT budget), 2008
46
Table 28: Freddie Mac, estimated spending by IT segment, 2008 48
Table 29: Freddie Mac, estimated spending by IT sub-segment, 2008 50
Table
30: Freddie Mac, estimated spending on IT by channel, 2008 52
Table 31:
GMAC LLC, IT budget estimates (%), 2008–09 53
Table 32: GMAC LLC,
estimated IT budget by entity (as % of overall IT budget), 2008 53
Table
33: GMAC LLC, estimated spending by IT segment, 2008 55
Table 34: GMAC
LLC, estimated spending by IT sub-segment, 2008 57
Table 35: GMAC LLC,
estimated spending on IT by channel, 2008 59
Table 36: Wells Fargo & Co,
IT budget estimates(%), 2008–09 60
Table 37: Wells Fargo & Co,
estimated IT budget by entity (as % of overall IT budget), 2008 60
Table
38: Wells Fargo & Co, estimated spending by IT segment, 2008 62
Table 39:
Wells Fargo & Co, estimated spending by IT sub-segment, 2008 64
Table 40:
Wells Fargo & Co, estimated spending on IT by channel, 2008 66
Table 41:
General Motors Acceptance Corp, IT budget estimates (%), 2008–09 67
Table 42: General Motors Acceptance Corp, estimated IT budget by entity (as %
of overall IT budget), 2008 67
Table 43: General Motors Acceptance Corp,
estimated spending by IT segment, 2008 69
Table 44: General Motors
Acceptance Corp, estimated spending by IT sub-segment, 2008 71
Table 45:
General Motors Acceptance Corp, estimated spending on IT by channel, 2008
73
Table 46: Wachovia Corp, IT budget estimates (%), 2008–09 74
Table 47: Wachovia Corp, estimated IT budget by entity (as % of overall IT
budget), 2008 74
Table 48: Wachovia Corp, estimated spending by IT
segment, 2008 76
Table 49: Wachovia Corp, estimated spending by IT
sub-segment, 2008 78
Table 50: Wachovia Corp, estimated spending on IT by
channel, 2008 80
Table 51: American Express Co, IT budget estimates (%),
2008–09 81
Table 52: American Express Co, estimated IT budget by
entity (as % of overall IT budget), 2008 81
Table 53: American Express Co,
estimated spending by IT segment, 2008 83
Table 54: American Express Co,
estimated spending by IT sub-segment, 2008 85
Table 55: American Express
Co, estimated spending on IT by channel, 2008 87
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