Table of Contents
TABLE OF CONTENTS
OVERVIEW 1
Catalyst 1
Summary 1
INTRODUCTION
5
Reasons to purchase 5
BPO SERVICES – OVERVIEW 8
BPO
services sector in India, 2008–13 8
BPO SERVICES – SPENDING BY
VERTICAL 10
Spending in energy and utilities vertical 10
Spending in
financial services vertical 12
Spending in healthcare vertical 14
Spending in life sciences vertical 16
Spending in manufacturing vertical
18
Spending in media and entertainment vertical 20
Spending in public
sector vertical 22
Spending in retail, wholesale and distribution vertical
24
Spending in telecommunications vertical 26
Spending in travel,
transportation, logistics and hospitality vertical 28
APPENDIX 30
Further reading 30
How to contact experts in your industry 30
Disclaimer 30
LIST OF FIGURES
Figure 1: BPO services sector
forecast, India, value by function ($m), 2008–13 8
Figure 2: Energy
and utilities vertical, India, spending on BPO services ($m), 2008–13
10
Figure 3: Financial services vertical, India, spending on BPO services
($m), 2008–13 12
Figure 4: Healthcare vertical, India, spending on
BPO services ($m), 2008–13 14
Figure 5: Life sciences vertical,
India, spending on BPO services ($m), 2008–13 16
Figure 6:
Manufacturing vertical, India, spending on BPO services ($m), 2008–13
18
Figure 7: Media and entertainment vertical, India, spending on BPO
services ($m), 2008–13 20
Figure 8: Public sector vertical, India,
spending on BPO services ($m), 2008–13 22
Figure 9: Retail,
wholesale and distribution vertical, India, spending on BPO services ($m),
2008–13 24
Figure 10: Telecommunications vertical, India, spending
on BPO services ($m), 2008–13 26
Figure 11: Travel, transportation,
logistics and hospitality vertical, India, spending on BPO services ($m),
2008–13 28
LIST OF TABLES
Table 1: BPO services –
function definitions 6
Table 2: Industry vertical definition 7
Table
3: BPO services sector forecast, India, value by function ($m), 2008–13
9
Table 4: Energy and utilities vertical, India, spending on BPO services
($m), 2008–13 11
Table 5: Financial services vertical, India,
spending on BPO services ($m), 2008–13 13
Table 6: Healthcare
vertical, India, spending on BPO services ($m), 2008–13 15
Table 7:
Life sciences vertical, India, spending on BPO services ($m), 2008–13
17
Table 8: Manufacturing vertical, India, spending on BPO services ($m),
2008–13 19
Table 9: Media and entertainment vertical, India,
spending on BPO services ($m), 2008–13 21
Table 10: Public sector
vertical, India, spending on BPO services ($m), 2008–13 23
Table 11:
Retail, wholesale and distribution vertical, India, spending on BPO services
($m), 2008–13 25
Table 12: Telecommunications vertical, India,
spending on BPO services ($m), 2008–13 27
Table 13: Travel,
transportation, logistics and hospitality vertical, India, spending on BPO
services ($m), 2008–13 29
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