Abstract
Introduction
This databook provides insights into the business process outsourcing (BPO)
services sector in Ireland.
Scope
*This databook provides comprehensive and up-to-date information on the
revenue opportunities within the BPO services market in Ireland
*The report also provides revenue breakdown for five BPO segments and 10
verticals from 2008 to 2013
Highlights
The BPO services sector in Ireland was valued at $650.3m in 2008. Growing at a
CAGR of 4.5% between 2008 and 2013, this sector will reach a value of $808.9m
by the end of the period. The BPO services sector derives its revenues via
five segments; CRM BPO, F&A BPO, HR outsourcing, procurement BPO and
vertical-specific BPO.
Valued at $393.5m in 2008, CRM BPO was the largest segment within the BPO
sector. This segment is expected to grow at a rate of 4.2% over the
2008–13 period to reach a value of $483.4m. F&A BPO will be the fastest
growing segment and is anticipated to record a CAGR of 7.7% between 2008 and
2013.
Reasons to Purchase
*Develop business strategies by analyzing the spending patterns among various
industries in the BPO services sector in Ireland
*Design effective marketing and sales strategies by identifying key and fast
growth industries and BPO segments
*Make informed business decisions by understanding the overall spending trends
in the various segments within the BPO services sector in Ireland
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