Abstract
Introduction
This databook provides insights into the business process outsourcing (BPO)
services sector in Italy.
Scope
*This databook provides comprehensive and up-to-date information on the
revenue opportunities within the BPO services market in Italy
*The report also provides revenue breakdown for five BPO segments and 10
verticals from 2008 to 2013
Highlights
The BPO services sector in Italy was valued at $5,308m in 2008. Growing at a
CAGR of 4.4% between 2008 and 2013, this sector will reach a value of
$6,575.6m by the end of the period. The BPO services sector derives its
revenues via five segments; CRM BPO, F&A BPO, HR outsourcing, procurement BPO
and vertical-specific BPO.
Valued at $2,394.7m in 2008, CRM BPO was the largest segment within the BPO
sector. This segment is expected to grow at a rate of 4.7% over the
2008–13 period to reach a value of $3,007.1m. F&A BPO will be the
fastest growing segment and is anticipated to record a CAGR of 7.6% between
2008 and 2013.
Reasons to Purchase
*Develop business strategies by analyzing the spending patterns among various
industries in the BPO services sector in Italy
*Design effective marketing and sales strategies by identifying key and fast
growth industries and BPO segments
*Make informed business decisions by understanding the overall spending trends
in the various segments within the BPO services sector in Italy
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