Table of Contents
TABLE OF CONTENTS
OVERVIEW 1
INTRODUCTION 5
BPO SERVICES –
OVERVIEW 8
BPO services sector in the Netherlands, 2008–13 8
BPO
SERVICES – SPENDING BY VERTICAL 10
Spending in energy and utilities
vertical 10
Spending in financial services vertical 12
Spending in
healthcare vertical 14
Spending in life sciences vertical 16
Spending
in manufacturing vertical 18
Spending in media and entertainment vertical
20
Spending in public sector vertical 22
Spending in retail, wholesale
and distribution vertical 24
Spending in telecommunications vertical
26
Spending in travel, transportation, logistics and hospitality vertical
28
APPENDIX 30
Further reading 30
How to contact experts in your
industry 30
Disclaimer 30
LIST OF FIGURES
Figure 1: BPO
services sector forecast, the Netherlands, value by function ($m),
2008–13 8
Figure 2: Energy and utilities vertical, the Netherlands,
spending on BPO services ($m), 2008–13 10
Figure 3: Financial
services vertical, the Netherlands, spending on BPO services ($m),
2008–13 12
Figure 4: Healthcare vertical, the Netherlands, spending
on BPO services ($m), 2008–13 14
Figure 5: Life sciences vertical,
the Netherlands, spending on BPO services ($m), 2008–13 16
Figure 6:
Manufacturing vertical, the Netherlands, spending on BPO services ($m),
2008–13 18
Figure 7: Media and entertainment vertical, the
Netherlands, spending on BPO services ($m), 2008–13 20
Figure 8:
Public sector vertical, the Netherlands, spending on BPO services ($m),
2008–13 22
Figure 9: Retail, wholesale and distribution vertical,
the Netherlands, spending on BPO services ($m), 2008–13 24
Figure
10: Telecommunications vertical, the Netherlands, spending on BPO services
($m), 2008–13 26
Figure 11: Travel, transportation, logistics and
hospitality vertical, the Netherlands, spending on BPO services ($m),
2008–13 28
LIST OF TABLES
Table 1: BPO services –
function definitions 6
Table 2: Industry vertical definition 7
Table
3: BPO services sector forecast, the Netherlands, value by function ($m),
2008–13 9
Table 4: Energy and utilities vertical, the Netherlands,
spending on BPO services ($m), 2008–13 11
Table 5: Financial
services vertical, the Netherlands, spending on BPO services ($m),
2008–13 13
Table 6: Healthcare vertical, the Netherlands, spending
on BPO services ($m), 2008–13 15
Table 7: Life sciences vertical,
the Netherlands, spending on BPO services ($m), 2008–13 17
Table 8:
Manufacturing vertical, the Netherlands, spending on BPO services ($m),
2008–13 19
Table 9: Media and entertainment vertical, the
Netherlands, spending on BPO services ($m), 2008–13 21
Table 10:
Public sector vertical, the Netherlands, spending on BPO services ($m),
2008–13 23
Table 11: Retail, wholesale and distribution vertical,
the Netherlands, spending on BPO services ($m), 2008–13 25
Table
12: Telecommunications vertical, the Netherlands, spending on BPO services
($m), 2008–13 27
Table 13: Travel, transportation, logistics and
hospitality vertical, the Netherlands, spending on BPO services ($m),
2008–13 29
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