Converged Mobile Billing A status report on the development of fully integrated prepaid/postpaid billing

Table of Contents

1 MANAGEMENT SUMMARY

• 1.1 Setting the scene
  • 1.1.1 Defining convergence
  • 1.1.2 Sources of data
• 1.2 About this report
  • 1.3.1 Trends and issues in the mobile billing market
  • 1.3.2 Vendor analysis
  • 1.3.3 The mobile billing market
  • 1.3.4 Vendor requirements
• 1.3 About the authors
• 1.4 About Informa Telecoms & Media

2 TRENDS AND ISSUES IN THE MOBILE BILLING MARKET

• 2.1 A convergence of two different solution types
• 2.2 What is driving convergence?
  • 2.2.1 Revenue assurance and credit control
  • 2.2.2 Increased cost efficiency
  • 2.2.3 Customer management of spending
  • 2.2.4 A changing approach to customers
• 2.3 Changing attitudes
  • 2.3.1 Prepaid is just another payment method
  • 2.3.2 It requires change from the top
• 2.4 The market today

3 VENDOR ANALYSIS

• 3.1 Overview of the players
• 3.2 Detailed profiles
  • 3.2.1 Amdocs
  • 3.2.2 Comverse
  • 3.2.3 Convergys
  • 3.2.4 CSG Systems
  • 3.2.5 Ericsson
  • 3.2.6 Huawei
  • 3.2.7 Intec
  • 3.2.8 LHS
  • 3.2.9 Orga Systems
  • 3.2.10 Portal Software
  • 3.2.11 Siemens
  • 3.2.12 Tecnomen
  • 3.2.13 Telcordia Technologies
• 3.3 Summary profiles
  • 3.3.1 Alcatel
  • 3.3.2 AsiaInfo
  • 3.3.3 Basset
  • 3.3.4 Boston Communications Group (BCGI)
  • 3.3.5 CBOSS (SoftPro)
  • 3.3.6 Cerillion Technologies
  • 3.3.7 Domital
  • 3.3.8 Ferma
  • 3.3.10 Homisco
  • 3.3.11 InterVoice
  • 3.3.12 Lightbridge
  • 3.3.13 LogicaCMG
  • 3.3.14 Mind
  • 3.3.15 Nokia
  • 3.3.16 Peter-Service
  • 3.3.17 Sentori
  • 3.3.18 Sofrecom
  • 3.3.19 Tango Telecom
  • 3.3.20 T-Systems
  • 3.3.21 UshaComm
  • 3.3.22 Verisign
  • 3.3.23 Viziqor

4 THE MOBILE BILLING MARKET

• 4.1 Installed base -- overview
  • 4.1.1 Source of information
  • 4.1.2 Operators and systems included in the analysis
• 4.2 Installed base -- analysis
  • 4.2.1 Installed base of all systems worldwide
  • 4.2.2 Installed base of prepaid systems
  • 4.2.3 Installed base of postpaid systems
  • 4.2.4 Regional variations
  • 4.2.5 Prepaid/postpaid convergent installations
• 4.3 Contracts
  • 4.3.1 Mobile contracts by year 2000-2004 -- total
  • 4.3.2 Contracts by year -- prepaid mobile
  • 4.3.3 Contracts by year -- postpaid mobile
  • 4.3.4 Contracts by year -- convergent
• 4.4 Market forecasts
  • 4.4.1 Market forecasts overview
  • 4.4.2 Number of telecom operators and BCC systems worldwide
  • 4.4.3 The changing world telecoms market
  • 4.4.4 System requirements per year to 2009

5 OPERATOR REQUIREMENTS

• 5.1 Sources of information
• 5.2 Survey 1 -- unified billing
• 5.3 Survey 2 -- convergent mobile billing
  • 5.3.1 Do you currently offer both postpaid and prepaid mobile services?
  • 5.3.2 Do you use a single (converged) platform for postpaid and prepaid billing?
  • 5.3.3 Do you have a postpaid billing system?
  • 5.3.4 Do you have a prepaid billing system
  • 5.3.5 Is this part of your IN platform
  • 5.3.6 Do you currently offer any converged/unified tariffs
  • 5.3.7 Do you currently offer any family tariffs
  • 5.3.8 How do you intend/need to modify your billing platform to facilitate converged billing?
  • 5.3.9 When do you intend to modify your billing platform to facilitate converged billing?
  • 5.3.10 Please rate each of the following potential benefits of a converged billing solution in terms of their importance to you
  • 5.3.11 Please rate each of the following issues related to choosing a converged billing solution vendor in terms of their importance to you
  • 5.3.12 Have you any other comments you would like to make about the convergence of prepaid and postpaid mobile billing?
  • 5.3.13 Demographic overview

List of Figures

• Figure 2.1 Growth in prepaid subscribers by region
• Figure 3.1 R&D expenditure excluding restructuring costs and capitalisation
• Figure 3.2 Intecs acquisitions
• Figure 3.3 Summary of Tango/LHS evolutionary approach to convergence
• Figure 4.1 Dataset used for analysis of installed base
• Figure 4.2 Vendors with 10 or more systems recorded
• Figure 4.3 Installed base of 7+ prepaid systems worldwide
• Figure 4.4 Installed base of 8+ postpaid systems worldwide
• Figure 4.5 Claimed postpaid/prepaid convergent installations
• Figure 4.6 Summary of mobile contracts announced 2000-2004 -- all systems
• Figure 4.7 Summary of contracts announced 2000-2004 -- prepaid mobile systems
• Figure 4.8 Summary of contracts announced 2000-2004 -- postpaid mobile systems
• Figure 4.9 Summary of mobile contracts announced 2001-2004 -- convergent systems
• Figure 4.10 Purchasing intentions
• Figure 4.11 BCC system predicted average replacement age
• Figure 4.12 Timescales for adoption of prepaid/postpaid convergent billing system
• Figure 4.13 Estimated Global Target Locator coverage of operators offering mobile services worldwide (%)
• Figure 4.14 Estimated average number of BCC systems per operator offering mobile services -- by region
• Figure 4.15 Estimated new mobile operator entrants to 2010
• Figure 4.16 Annual demand for BCC systems to 2009 -- total scenario 1
• Figure 4.17 Annual demand for BCC systems to 2009 -- total scenario 2
• Figure 4.18 Total system sales by region -- scenario 1
• Figure 4.19 Total system sales by region -- scenario 2
• Figure 4.20 Prepaid system sales by region -- scenario 1
• Figure 4.21 Prepaid system sales by region -- scenario 2
• Figure 4.22 Postpaid system sales by region -- scenario 1
• Figure 4.23 Postpaid system sales by region -- scenario 2
• Figure 4.24 Convergent system sales by region -- scenario 1
• Figure 4.25 Convergent system sales by region -- scenario 2
• Figure 5.1 Convergent mobile billing questionnaire
• Figure 5.2 Upgrade plans
• Figure 5.3 Upgrade timescale
• Figure 5.4 Importance of converged system benefits
• Figure 5.5 Vendor selection issues
• Figure 5.6 Respondents by type
• Figure 5.7 Subscriber numbers
• Figure 5.8 Source of respondents