Abstract
Finaccord' s Travel Metrics series of reports offers detailed and unique
insights into the behaviour of consumers in the context of travel insurance.
Based on a primary survey of consumers in France, Germany, Italy, Spain and
the UK carried out between June and August 2006, the research provides
valuable data describing the extent to which those undertaking significant
journeys take out travel insurance and clarifying the proportion of uninsured
travellers who recognise the benefits of the insurance but simply do not get
round to acquiring cover.
In addition to calculating the percentage of consumers that buys travel
insurance in each country, the investigation also analyses the types of policy
that they buy (ie. annual policies, single trip policies or policies packaged
automatically with holidays / travel tickets or credit cards), whether they
hold comprehensive or partial cover for travel-related risks, which
distribution channel and interface they use to take out travel insurance and
whether they buy a policy at the same time as arranging a holiday or travel
ticket or either in advance or retrospectively.
Finally, the reports measure the degree to which consumers are satisfied with
their insurance, whether they find it expensive and if they are unlikely to
purchase it the next time that they undertake a significant trip, and rank
major underwriters of travel insurance according to the frequency with which
they are identified by consumers as the provider of their policy.
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